Enterprise Customer Success Manager

Sprig is building the AI-native successor to legacy survey tools, like Qualtrics, Medallia, and SurveyMonkey. We believe the future of experience research won’t be powered by slow, siloed platforms. It will be fast, intelligent, and deeply integrated into how modern teams build great products.

Our mission is to make deep customer understanding effortless and always on. With Sprig, product teams no longer guess. They know. We are creating a future where AI uncovers insights, accelerates workflows, and enables teams to deliver exceptional customer experiences in real-time.

Companies like Notion, Figma, Coinbase, and TripAdvisor already use Sprig to stay closer to their customers than ever before. We’re scaling quickly toward $100M ARR, launching new AI-powered capabilities, and expanding our impact across the world’s most innovative companies.

If you're energized by bold ideas, rapid growth, and the opportunity to redefine an entire category, we'd love to meet you.

Join Sprig as an Enterprise Customer Success Manager, where you’ll partner with some of the world’s leading enterprise companies to drive measurable impact and help customers achieve their business goals. In this role, you’ll act as a strategic advisor to senior stakeholders, helping customers deeply understand their users, adopt Sprig across teams, and realize sustained value from our platform.

You will own the end-to-end customer lifecycle for a portfolio of high-value enterprise accounts, spanning onboarding, adoption, expansion, and renewal. This role is highly cross-functional and requires close collaboration with Sale and Product teams to develop scalable success strategies that drive best-in-class Net Revenue Retention (NRR). As part of the Sprig Customer Success team, you’ll also help influence product direction by bringing enterprise customer feedback directly into our roadmap.

This role is based out of our San Francisco office 4 days per week.

• Own post-sale growth for enterprise customers, focusing on expansion through strategic success planning, multi-threading, and proactive commercial alignment.
  

• Uncover and activate upsell/cross-sell opportunities by analyzing product usage, identifying adoption gaps, and mapping Sprig’s value to broader business objectives.
  

• Drive executive engagement and cross-functional advocacy to ensure Sprig is seen as a strategic partner, not just a research tool.
  

• Lead onboarding and enablement with an expansion lens, ensuring early value realization and adoption across multiple teams.
  

• Partner with Sales to convert success into revenue, supporting proposal development, champion training, and QBRs that set the stage for growth.

• 7+ years driving revenue growth through enterprise customer success, strategic consulting, and analytics, with deep experience managing Fortune 500 and global enterprise accounts.
  

• Proven track record of owning high-value books of business, consistently delivering on retention, upsell, and cross-sell targets across multi-stakeholder enterprise relationships.
  

• Strong program leadership and project execution skills, enabling scalable customer engagement models and revenue expansion through complex stakeholder alignment.
  

• Expert in uncovering and activating expansion opportunities, from usage-based growth to multi-product adoption, driving both ACV and LTV uplift.
  

• Executive presence and influence, with experience presenting business value and product strategy to C-suite and senior decision-makers across GTM, Product, and Finance functions.
  

• Fluent in cross-functional collaboration, working hand-in-hand with Sales, Product, and Revenue Operations to translate customer insights into commercial outcomes.
  

• Willing to travel up to 25% for in-person executive alignment, customer QBRs, and enterprise growth planning.

• Competitive Salary

• Competitive Employee Equity

• 401K Program

• Medical, Dental, and Vision Benefits

• FSA/HSA Benefit

• $175/month Commuter Benefit

• Additional Wellbeing Benefits

• Flexible Paid Time Off

• Paid Parental Leave

• Professional Development Stipend

• Hybrid Office Policy

• Lunch and dinner daily

• Company Sponsored Social Events

At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.

We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.

The On-Target Earnings (OTE) range for this full-time position is $170,000- $200,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.

***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***