Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Customer-centric Focus:
- Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients.
- Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives.
- Leverage knowledge of each customer account to develop and maintain account-specific Success Plans.
- Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement.
- Identify and address any potential issues or risks that may impact customer satisfaction or retention.
- Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer.
- Proactively identify and address customer issues or concerns, and provide effective solutions.
- Use data and analytics to track and measure customer success metrics and evaluate/present business outcomes.
- Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention.
- Coordinate with Sales and TAMs on increased business opportunities within the account base.
- Proven experience in customer success, account management, or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Must be self-directed and self-motivated.
- Proven ability to manage multiple projects at a time while paying strict attention to details.
- Ability to work in a fast-paced and dynamic environment.
- Familiarity with contact centre technology and the SaaS industry is a plus.
- CRM and customer success management software experience is preferred.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
