Enterprise Customer Success Manager
Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
About the Role:
The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
This is a fully remote position.
Key Responsibilities:
- Develop and execute customer success plans based on their main desired business outcomes
- Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
- Consult with customers to help them solve problems and achieve their goals
- Analyze data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Experience & Skills:
- Experience in B2B SaaS – 2 years of experience MUST
- Customer-facing experience
- Superb written and verbal communication skills
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
- Experience in helping customers deploy and see the value of the products they have purchased.
- Experience in building relationships with senior business & platform stakeholders.
- A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
- Advantage- Experience working in a global team, for an international company
Advantage:- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
Salary range: 100-120K
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
#LI-Remote
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
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Skills Required
- 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role
- Experience managing Enterprise/Strategic accounts (ACV of $100K+)
- Proven ability to engage with and influence senior executives (VP, C-Level)
- Track record of driving expansion within a customer portfolio
- Expertise in digital transformation, change management, and complex adoption strategies
- Excellent verbal and written communication skills, including executive presentations
- Analytical mindset with experience leveraging customer data for decision-making
- Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
- Experience collaborating with global teams across different time zones
What We Do
Connecteam is the employee management app that connects everything a business needs from field to office, all in one place. From massive Enterprises, small businesses and every mom-and-pop shop around, hundred of thousands of people worldwide choose Connecteam to connect their staff, manage day-to-day operations, and drive their business forward. A message from the CEO: “We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage and run their frontline workforce. We understand how complicated running a business is and we’re here to help companies drive operational efficiency, gain business oversight and improve employee experience and engagement; all with one affordable tool that meets and exceeds today’s expectations for user experience in 2022.”
