As Enterprise Customer Success Manager your responsibilities will include:
- Enterprise-Level Customer Success: Own a strategic portfolio of our most important and technically complex customers. Develop tailored success strategies aligned with long-term customer goals.
- Enterprise Onboarding & Project Management: Lead technical onboarding and project delivery in close collaboration with internal teams and customer stakeholders – ensuring timely, scalable, and high-quality execution.
- Strategic Stakeholder Management: Build deep relationships across all customer levels – from operational teams to executives – and drive engagement through business reviews, strategy workshops, and vivenu Labs.
- Growth & Transformation Advisory: Identify and unlock revenue potential through strategic consulting on event, pricing, or digital experience optimization.
- Customer-Centric Transformation: Enable customers to digitize complex processes and drive new business models using the vivenu platform.
- Health Monitoring & Performance Analysis: Analyze KPIs and usage patterns to detect risks early and recommend concrete actions for increased adoption and satisfaction.
- Strategic Renewal Management: Drive contract renewals and expansions by showcasing value, aligning roadmaps, and building long-term trust.
- Voice of the Enterprise Customer: Represent the enterprise customer perspective internally – providing structured feedback to product and engineering teams to shape future development.
- Enablement & Advanced Product Training: Ensure that customer teams are up to date and fully enabled to use advanced platform features through training sessions and release briefings.
What you will need to succeed in this role:
- Enterprise Relationship Management: Demonstrated experience working with large-scale, enterprise clients across multiple levels, including C-level, operations, and technical stakeholders.
- Strategic Portfolio & Project Management: Proven ability to manage a strategic customer portfolio and deliver complex onboarding and integration projects with cross-functional coordination.
- Technical Acumen: Solid understanding of APIs, integrations, access controls, and enterprise-grade features – and the ability to translate them into business value.
- Strategic Success Planning: Skills in creating actionable success plans based on customer discovery, CRM insights, real-time usage data, and relevant industry trends.
- Strong Communication & Consulting Skills: Ability to clearly communicate complex topics and guide customers with confidence – whether in technical sessions or executive meetings.
- Proactive Problem Solving: A solution-oriented mindset, especially when navigating complex customer situations or technical challenges.
- Customer Success Expertise: Skills in applying frameworks and tools such as success planning, stakeholder mapping, and health monitoring to enterprise accounts.
- Experience: Minimum 5 years of experience in SaaS Customer Success, enterprise account management, or strategic consulting – ideally in complex or technical environments.
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What We Do
Hundreds of thousands of sellers around the globe rely on primary ticketing solutions that haven’t kept up with their needs and expectations. Platforms from the 90s that still feel like we are in the 90s made the jobs of ticket managers worldwide constant miseries. Now there is a better way — customer-centric ticketing! vivenu is a primary ticketing provider that helps event organizers manage, market, and analyze ticket sales from one unified platform. Our mission is to build a ticketing platform that puts ticket sellers first – so they’re empowered to create experiences that people love. We empower organizers to be more efficient, absolutely independent, and fully connected – to say the very least. vivenu is the exclusive ticketing solution for the Grammy Awards, the Special Olympics, FC Schalke 04, Qatar Creates, and many many more. With $65 million in funding from renowned global investors, we’ve set out to revolutionize event ticketing – now and forever. Pumped enough? We are not just another company and we are not looking for people who seek just another job. Ready for personal growth? Join us.
Why Work With Us
Join us to shape the future of live entertainment with purpose and variety. Whether you’re refining innovative product features, creating memorable fan experiences, closing strategic partnerships, or driving customer success — every step at vivenu impacts hundreds of clients and thousands of fans daily. Here, your work truly matters.
