Enterprise Customer Success Manager

Location: Hybrid/In Office in Lehi, Utah or Cedar Park/Round Rock, Texas.
*This role is eligible for REMOTE work; however, candidates must reside in one of the following states: Utah, Texas, Tennessee, Florida, North Carolina or Alaska
Team: Customer Success

The Enterprise Customer Success Manager (CSM) at SalesRabbit plays a pivotal role in ensuring long-term success and value realization for our most strategic and high-value customers. Unlike SMB CSMs who manage accounts at scale through automation and digital touchpoints, you’ll be focused on a small portfolio of enterprise clients, building deep relationships, delivering hands-on strategic guidance, and serving as a trusted technical advisor.

In partnership with a Customer Account Manager (CAM) who handles renewals and commercial conversations, your mission will be to drive adoption, deliver ongoing value, and align our platform to each customer’s evolving business strategy. You’ll act as a liaison between key stakeholders at the customer organization and SalesRabbit’s internal product, engineering, and support teams.

Who We Are:
SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform, continuously evolving enterprise-ready selling solutions.

Where We’re Headed:
HQ in Lehi, Utah, with a new location near Austin, Texas and with 100+ employees, SalesRabbit continues to grow and establish itself as the leading solution for field sales teams and organizations.

The Secret to Our Success:
We put our employees first. Along with competitive pay and benefits, we offer our employees all the comfort you’d expect from a high-growth SaaS company.

To be a good fit for SalesRabbit, you should:

• Love customers and helping them succeed
• Have a strong sense of curiosity and love improving processes
• Be both humble and confident—comfortable leading, but always learning
• Thrive in a fast-moving, high-growth environment
• Be willing to roll up your sleeves and build

Responsibilities

• Partner with the Customer Account Manager (CAM) to support the post-sale relationship and deliver ongoing value for a portfolio of strategic and enterprise customers
• Drive adoption and ensure high engagement with the SalesRabbit platform across teams and stakeholders
• Serve as a technical resource to customers—able to explain integrations, data flows, product capabilities, and solution design
• Collaborate closely with an assigned Customer Account Manager (CAM) on renewals, expansions, and strategic account planning
• Assist in preparing executive business reviews and provide proactive guidance aligned with the customer’s business objectives
• Coordinate cross-functional efforts across support, product, and engineering to solve customer challenges and surface feedback
• Build and maintain multi-threaded relationships across both technical and business units within customer accounts
• Perform other duties as assigned to support the needs of strategic customers and the broader Customer Experience organization
• Travel to customer and industry events may be required, up to 15% of the time

Requirements

• 4+ years in a SaaS Customer Success, Solutions Consulting, or Technical Account Management role
• Proven experience managing strategic or enterprise-level accounts in a high-touch, consultative model
• Strong technical aptitude and the ability to communicate complex topics clearly to both technical and non-technical audiences
• Experience working with product teams to represent the voice of the customer
• Exceptional relationship-building and executive communication skills
• Ability to manage multiple complex projects and customer initiatives simultaneously
• Data-driven and detail-oriented, with strong organizational skills

Benefits:

• 10 paid holidays
• 20 days of PTO 
• 401(k) 100% matching up to 4% of salary (vesting is immediate)
• Company phone plan covering service for employee and spouse/child
• Onsite gym 
• Fully stocked break room and weekly catered lunches
• Corporate passes 
• Women’s group 

SalesRabbit is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
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