Salt Security is the original API Security vendor pioneering the market as the first vendor in 2018. Since then we have exhibited hyper-growth in a number of customers, threats stopped, and revenue. We saw API security as the security battleground of the future years ago as APIs started to form the foundation of the application innovation needed to drive business success today. Across banks, retail and transportation, IoT, autonomous vehicles, and smart cities, every modern app depends on APIs. Attackers realize APIs are the conduits to all sorts of valuable data and services – within the year, APIs are predicted to be the number one application threat vector. Without secure APIs, businesses cannot rapidly innovate. Salt Security has delivered the only patented solution to discover all APIs and their exposed data, stop API attackers, and provide remediation details for dev teams to write more secure APIs.
At Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including quickly seeing the results of your work, making an outsized impact on our company, and solving diverse challenges.
Want to make a big difference? We encourage you to apply!
Enterprise Customer Success Manager
At Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including solving a diverse set of challenges, quickly seeing the results of your work, and making a substantial impact on our customers and company. Want to make a big difference from day one? We encourage you to apply!
The Customer Success Manager position is a pivotal role for Salt Security and we consider Customer Success and Support at Salt Security to be a strong competitive differentiator. We are looking for a high-energy individual who is passionate about solving a critical security need for our customers and delivering a world-class customer experience. You are obsessed with customer product usage, adoption, and ensuring that our customers derive maximum value from their investment with Salt. And you will not rest easy until your customers are successful. You bring value to every working relationship, and working cross-functionally is second-nature to you. This is a hands-on role. Your executive communications, value-oriented business reviews, customer training, and project-management experience will enable you to jump in quickly and do exceedingly well with our customers. If you are someone who likes to proactively guide customers to the next stage of value, be at the frontlines of customer management, and speak passionately on behalf of the voice of the customer, you'll be successful here. And, we believe you’ll have a blast in this role.
Responsibilities
- Own and manage a high-value book of business, supporting Fortune 500 and large-enterprise customers from kick-off to project planning to training, adoption, and renewal
- Nurture and deepen customer relationships from customer users/operators to executive stakeholders
- Support your customers in prioritizing their API security goals and connecting the dots between business value and technical use cases. Be your customers’ trusted partner in building business value from their API security goals
- Develop mutual action plans and project plans with customers to advance time-to-value and then to progress them through the Customer Journey toward each level of training and enablement, product adoption, and product maturity
- Work with the TAMs to map out key stakeholders and personas in your accounts. Partner with the TAMs and Support team to explain network security, the API ecosystem, AppSec, WAFs or similar security products and concepts to customers of all backgrounds and experiences
- Demonstrate and amplify the Salt value to our customer’s executive stakeholders - build out ROI models and concepts that will help translate to cost-savings in their businesses and tee up renewals and upsells
- Balance the important details with the big picture - leverage your project management skills to maintain accurate details, notes, and next steps with customers using internal tools, while keeping their priority goals and definitions of success front and center
- Partner with TAMs, Sales, and SEs to deliver Quarterly Business Reviews (QBRs) to customers
- Articulate and train customers in Salt’s industry-leading best practices. Contribute to customer success knowledge gathering and methodologies
- Bring an empathetic, active-listening, outside-in perspective to your engagement with customers
- Become a trusted advisor for your customers by ensuring you understand, proactively articulate and advocate for their collective voice and needs internally
- Work with cross-functional account teams and Sales Ops to gather and track key customer data; work with Product Marketing to communicate value-oriented messages at-scale to customers
- As in any high-growth startup, contribute to growing and build the team and company. Advance our systems and processes. Build faster and easier ways of completing projects. Work together with us to advance our collective success
Qualifications:
- 10+ years of experience in customer management, management consulting, sales engineering, or account management, preferably in SaaS environments
- Previous experience in project management and managing enterprise-level customer relationships, including senior-level stakeholders
- Ability to “translate” technical concepts to customers of all skill levels and backgrounds
- A proven track record of success in delivering exceptional customer experience
- Executive-focused written and verbal communication skills
- Exceptional time management and prioritization skills
- Bachelor's degree or equivalent: preference for business, finance, communications, project management, or related degrees
- English/Portuguese/Spanish proficiency required
- Resume must be in English
What We Do
Salt Security delivers an API Threat Protection solution focused on securing the ubiquitous APIs connecting everything from web and mobile applications to microservices and IoT devices. These are the APIs that you develop and own and are at the core of connecting your applications and data.
Powered by our AI-based Big Data engine and Holistic Detection architecture, only Salt Security:
--Discovers all your APIs and the sensitive data they expose
--Pinpoints and stops attackers during reconnaissance
--Eliminates API vulnerabilities to strengthen your security posture
Salt Security was founded in 2016 by alumni of the Israeli Defense Forces (IDF) to deliver the first, patented API Protection platform to secure APIs. Salt Security deploys in minutes, automatically learns your unique APIs, and requires no configuration or customization to help you protect and improve your API security.
In our Series D round, we raised $140M at a valuation of $1.4 billion. Led by CapitalG, Alphabet's independent growth fund, the round included participation from all existing investors, including Sequoia Capital, Y Combinator, Tenaya Capital, S Capital VC, Advent International, Alkeon Capital, and DFJ Growth.
