Enterprise Customer Success Manager

Sorry, this job was removed at 09:30 p.m. (CST) on Tuesday, Jun 18, 2024
Hiring Remotely in Basel, KS
Remote
3-5 Years Experience
Artificial Intelligence • Automation
The Role

Who is Aiwyn and what do we do?


Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 90+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC.


To learn more, visit our website


What we are looking for:


An experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise customer base. The ideal candidate has a proven track record in SaaS customer expansion and renewal processes, particularly with large-scale enterprise accounts, and excels in strategic customer engagements.

What you'll be doing:

  • Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
  • Work closely with Enterprise customers to understand their business objectives and create a tailored success plan that delivers tangible outcomes.
  • Provide guidance to enterprise customers on adopting and maximizing the usage of our solutions, focusing on long-term retention, expansion, and advocacy.
  • Engage with the Customer Support Team to address customer inquiries, technical issues, and any other concerns.
  • Travel on-site to visit customers for executive check-in meetings
  • Collaborate on building and iterating on our renewals process to support our customers
  • Design and refine renewal playbooks, utilizing data insights to support customer health and drive revenue retention.
  • Collaborate with Sales and Customer Success Management to uncover and pursue expansion opportunities.
  • Work with Sales, Product, and Marketing to share industry best practices and drive the evolution of our platform.

What you'll need to be successful:

  • A minimum of 4 years in Customer Success, Renewal Management, or Account Management, with a focus on enterprise-level SaaS customers for at least 2 years.
  • Experience in early-stage startups with a willingness to embrace ambiguity and quickly adapt to change.
  • High EQ; adept at managing multiple stakeholder relationships.
  • Demonstrated success in increasing renewal rates and building effective renewal processes.
  • Ability to create and refine Customer Success playbooks and processes. Familiarity with HubSpot or Salesforce is required.
  • Comfortable analyzing large data sets to identify trends and lead-indicators for customer health and risk mitigation.
  • Experience managing and expanding enterprise customer relationships, with strong negotiation skills and the ability to overcome objections.
  • A collaborative approach with innovative ideas, a sense of humor, and a passion for customer success.
  • Experience with Customer Success platforms like Gainsight or ChurnZero is a plus.
  • A self-motivated attitude with a willingness to go above and beyond to ensure customer success and satisfaction.

  • Travel up to 30% of the time.

Benefits and Perks:

  • The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.

  • Other benefits include:

  • Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
  • Remote, work-from-anywhere culture
  • Flexible PTO
  • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
  • Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
  • 401(k) matching

Our Values:

  • Trust - We champion transparency, welcome differing perspectives, uphold accountability, and trust that others have good intentions
  • Courage - We have the courage to take calculated risks and embrace change, knowing what worked in the past won’t always work in the future
  • Impact - Rooted in determination and innovation, we chase extraordinary outcomes and impactful results
  • Relentlessness - We approach challenges with an unwavering resolve, never settling for mediocrity, and always striving to surpass expectations

Learn more about Aiwyn:

  • About us
  • Why Aiwyn
  • YouTube page

Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.


Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa

The Company
HQ: Charlotte, North Carolina
56 Employees
On-site Workplace
Year Founded: 2020

What We Do

Aiwyn helps leading accounting firms automate and optimize critical revenue processes by unlocking client data from existing practice management and CRM systems with our Practice Automation platform.

With Aiwyn's Practice Automation platform, high-value firm executives, partners, and staff are liberated to deliver more value to clients and work at the highest end of their professional expertise.

Benefits of Practice Automation to accounting firms include:
- save time, bill faster
- eliminate tedious back office tasks
- reduce days-in-WIP and days-in-AR,
- speed up client payments
- smooth out cash flow
- protect financial health with predictive insights and controls
- offer a best-in-class experience to both employees and clients

Jobs at Similar Companies

Smartcat Logo Smartcat

Product Manager, Integrations

Artificial Intelligence • Machine Learning • Natural Language Processing • Conversational AI
Easy Apply
Remote
28 Locations
242 Employees

bet365 Logo bet365

Junior Sports Analyst

Digital Media • Gaming • Software • eSports • Automation
Denver, CO, USA
6100 Employees
55K-80K Annually

Silverfort Logo Silverfort

Sales Operations Analyst

Information Technology • Sales • Security • Cybersecurity • Automation
Remote
United States
357 Employees

Similar Companies Hiring

Smartcat Thumbnail
Natural Language Processing • Machine Learning • Conversational AI • Artificial Intelligence
Boston, Massachusetts
242 Employees
Silverfort Thumbnail
Security • Sales • Information Technology • Cybersecurity • Automation
US
357 Employees
bet365 Thumbnail
Software • Gaming • eSports • Digital Media • Automation
Denver, Colorado
6100 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account