Enterprise Customer Success Manager – R&D Team, AdTech Lab

Join our AdTech Lab as a Customer Success Manager, where you’ll take full ownership of a portfolio of customers from your very first week. In this role, you’ll provide strategic consultation, guide product implementation, and drive sustained customer engagement. You’ll serve as the key connection between our users and the product development team, helping to shape solutions that meet real-world needs.

This is an exciting opportunity to be at the forefront of the rapidly evolving online advertising space. You’ll gain hands-on experience in managing high-impact client relationships, driving adoption of innovative technologies, and supporting the growth of a fast-paced, ambitious tech company.

What You’ll Be Doing

• Take responsibility for managing your own set of customer accounts, offering ongoing support and digital marketing guidance.

• Uncover opportunities to deepen product adoption by aligning our solutions with each client’s broader advertising strategy.

• Build deep expertise in our platform and the digital advertising landscape to proactively solve customer challenges.

• Establish and maintain strong partnerships with both customers and key ad platforms, including Meta, Pinterest, Snapchat, TikTok, and Google.

• Work closely with internal teams, especially product and engineering, to ensure swift and meaningful feedback loops from customer insights to product updates.

What We’re Looking For

• 4+ years of experience in a Customer Success or similar client-facing role, ideally in the AdTech or SaaS space.

• A strong grasp of digital advertising, with hands-on familiarity across platforms like Meta, Pinterest, Snapchat, TikTok, Google, and programmatic channels.

• High emotional intelligence, a customer-first mindset, and a genuine enthusiasm for helping others succeed.

• A proactive, outcome-oriented attitude with a collaborative approach to teamwork.

• Ability to clearly communicate complex topics and translate analytics into actionable business insights.

• Fluent English communication skills, both written and verbal.

• Availability to work on-site in our London office three days a week.

• Willingness to travel occasionally for client meetings, quarterly reviews, and industry events.

IpowerPartner empowers the Future of Work

Be You. Make Impact — At iPowerPartner, we believe that diverse perspectives drive better outcomes for our people, our customers, and our product. We’re building a team where everyone feels respected, valued, and empowered to do their best work. That starts with creating an environment where you can show up as you are and thrive.

We know that innovation happens when we listen, learn, and grow together. Your background, identity, and lived experience add meaningful value to the work we do and the culture we’re building. We're committed to equity across every touchpoint of the employee journey—from hiring to career growth, compensation, and beyond.

We stand firmly against discrimination of any kind—whether based on race, gender identity or expression, sexual orientation, disability, age, religion, nationality, or any other aspect of what makes you, you. We hold ourselves accountable for creating a workplace where inclusion isn’t just encouraged—it’s expected.

If you need support or accommodations during the recruitment process, reach out to us at [email protected]. We’re here to help.