At LTV.ai, we’re redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale.
Our platform enables brands to communicate with their audience in a natural and contextually relevant manner, driving higher engagement and conversion rates. While increasing LTV and driving measurable growth, we help brands stay focused on what matters most - the customer.
Why join us?We’re a fast-moving team building a high-growth company that’s transforming the e-commerce industry. As an early team member, you’ll play a key role in shaping both our product and the future of e-commerce, with the opportunity to grow alongside us.
What you’ll doAs our Enterprise CSM, you'll own the relationships with our largest e-commerce brands - think Backcountry, Fabletics, J. Jill and others - and serve as a strategic advisor to help them reinvent their email marketing from the ground up. You’ll partner closely with our product, AI, and strategy teams to help brands implement and scale AI-first, high-performance retention workflows.
Own a portfolio of our highest-value clients across DTC and omni-channel e-commerce
Drive onboarding, implementation, and long-term success with LTV.ai’s platform
Partner with clients to build efficient, AI-enhanced email strategies that 10x output with minimal operator input
Analyze performance and optimize for higher engagement, conversions, and Revenue per Send
Educate clients on best practices, cutting-edge workflows, and what’s working across our customer base
Gather feedback and act as the internal voice of the customer - informing product, features, and go-to-market strategy
Deliver proactive support, strategic check-ins, and high-touch communication that reinforces LTV.ai’s value
Help build scalable systems, playbooks, and tooling for success as we grow the CS org
3-5+ years experience in Customer Success, Account Management, or Strategy roles at e-commerce SaaS or MarTech companies
Deep familiarity with e-commerce retention channels, especially email (Klaviyo, Postscript, Attentive, etc.)
Experience working with large-scale DTC brands ($50M–$500M+ GMV)
Understanding of AI/automation trends in marketing - comfortable helping brands evolve from legacy workflows
An AI-first operator - your default instinct is to use AI to solve problems, streamline workflows, and unlock leverage at scale
Analytical mindset - you can read performance data, identify opportunities, and communicate insights clearly
Excellent communication skills - you’re comfortable advising VP/C-suite clients and leading strategy calls
Strong ownership mentality with a bias for action and continual optimization
Base depends a lot on the person but we reward A players
Equity included
If you’re curious, ambitious, and hungry to build something big, feel free to email our founder directly [email protected] - we’d love to hear from you.
Skills Required
- 3-5+ years experience in Customer Success, Account Management, or Strategy roles at e-commerce SaaS or MarTech companies
- Deep familiarity with e-commerce retention channels, especially email
- Experience working with large-scale DTC brands ($50M-$500M+ GMV)
- Understanding of AI/automation trends in marketing
- Analytical mindset to read performance data and identify opportunities
- Excellent communication skills advising VP/C-suite clients
What We Do
To sell online, there is Shopify. For conversion rate optimization, there are tons of tools out there - but what about post purchase optimization? 99% of marketers simply rely on carpet bombing via email and direct mail, with no coherent strategy. LTV.ai changes this by using AI and memberships to increase your CLTV, and subsequently profits, by 12%
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