Enterprise Customer Experience Integration Lead

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected, and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.

We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen - the makers, the forward thinkers, the problem solvers. That's where you come in.

The ECX Integration Lead - O2C and I2R Customer Care supports Mergers & Acquisitions activities for Enterprise Experience Customer ECX Delivery stream. You are responsible for the successful integration of all Order to Cash (O2C) and Issue to Resolution (I2R) / Customer Care related activities for the acquired companies into the desired business model, processes, and systems within the existing organization, balancing global standardization with regional, functional of acquired company needs. In addition to M&A activities, you may act as the functional leader or subject matter expert (SME) when there are upgrades or replacements to existing process or business systems.

What you will do

• You will help determine the resource requirements and define structure to support the M&A pipeline for ECX
• You will help define clear roles for the future ECX M&A team
• You will lead the functional review and activities to support successful implementation of the project
• You ensure alignment with existing practices and procedures, processes, systems, and organizational designs
• You participate in meetings (e.g., Pre- Discovery - Discovery - Process Walk Through- Hypercare) related to the Project
• You act as the interface with internal business units and stakeholders at various levels of the organization
• You will create/maintain standard templates to be used during the different phases of the project
• You involve others to assist where needed (e.g., super users to execute the Process Walk Through, providing the Training and subject matter experts on an ad hoc basis when needed)
• You support the development and management of WRICEF (Works Flow - Reports - Interface - Conversion - Enhancement - Forms)
• You work closely with the Project Manager of each project to set the right priorities

Skills you have

• You are a strategic thinker who sees the bigger picture and can balance short- and long-term needs, without compromising speed or timelines
• You are comfortable with ambiguity and happy to be accountable to make decisions independently
• You have the ability to influence critical stakeholders, and teams outside span of control
• You are a team player, with a broad network within the global organization
• You have cross functional experience
• You have excellent interpersonal, leadership, and communication skills and can flex to the audience level
• You have excellent presentation and communication skills (written and verbal) to interact with various levels of the organization
• You are ethical, forward-thinking, intelligent, optimistic, and resilient
• You have a good understanding of Project Management
• You are enthusiastic to work in a dynamic, fast paced, and challenging environment

The Essentials - You Will Have:

• Bachelor's degree
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
• The ability to travel up to 10% of the time to customers.

The Preferred - You Might Also Have:

• Bachelor of Science degree in an Engineering discipline. Additional business related degree/experience preferred.
• Minimum 5 years' Customer Success experience

• Minimum 5 years' experience with SAP
• Minimum 8 or more years of business work experience with broad exposure to various business segments, with previous experience of cross functional projects and end to end process implementation / improvement

• Minimum 7 years' experience with depth End to End process and system knowledge (Order to Cash (O2C) and Issue to Resolution (I2R) / Customer Care)
• Minimum 5 years' Software industry experience

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

For this role, the Total Target Compensation is from $111,500.00 - $139,400.00 with an annual target bonus of 8% of base. Our benefits for the US can be found here. This position is part of a job family. Experience will be the determining factor. Actual pay will be based on factors such as skills, knowledge, education, and experience. Rockwell Automation is an Equal Opportunity Employer including disability and veterans.

If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.

LI-REMOTE

LI-JL2

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation is currently accepting applications until

09/02/2024