Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.
Learn more at envoy.com
About the RoleWe’re looking for a strategic and relationship-driven Enterprise Customer Success Manager (CSM) who will act as a trusted advisor to our largest customers. You'll guide clients through every stage of the customer lifecycle, from onboarding to renewal, while identifying growth opportunities and helping them unlock the full potential of Envoy’s Workplace platform.
This is more than just a support role, you’ll be responsible for building relationships, driving adoption, identifying expansion opportunities, and partnering with internal teams to grow accounts and increase product value.
This is an onsite position that requires 4 days a week (Monday-Thursday) in our San Francisco HQ office.
You will
Own a book of strategic accounts and build strong, multi-threaded relationships across Workplace, IT, Security, and Compliance teams
Identify expansion opportunities and actively build pipeline within your accounts, partnering closely with Sales to close and grow revenue
Drive product adoption and optimize usage through proactive engagement and regular business reviews
Set success plans and measurable goals to ensure customers realize value from Envoy’s solutions
Serve as the Voice of the Customer by managing escalations and surfacing product feedback
Collaborate with cross-functional teams (Sales, Support, Product, Marketing, Engineering) to position the right solutions at the right time
Travel 10–15% of the time to visit key clients and strengthen partnerships onsite
4+ years of experience in a customer success or account management role.
A proven ability to manage and grow large, complex accounts across multiple stakeholders
A strong track record of driving customer adoption and identifying upsell opportunities
Excellent project management and change management skills
Experience creating and iterating on training or enablement materials
A deep understanding of enterprise organizations and how to build relationships across teams
Demonstrated ability to quickly learn new concepts and a strong desire to continuously grow into a product expert.
You'll get
Entrepreneurial and resourceful with a go-getter mindset
Naturally empathetic and data-driven in your approach
Comfortable with change and excited by new challenges
An excellent communicator, both written and verbal
Highly organized and able to manage multiple accounts and priorities
Based in or willing to work in San Francisco with a 4-day a week in-office policy
If you have any questions related to compensation, please contact Recruiting after you apply.
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By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
What We Do
Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks, and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems.
Envoy provides a simple way to manage your complex safety, security, and compliance needs across all your workplace locations—wherever you need to bring people together.
Rely on smart, automated solutions to common workplace problems, like freeing up unused space and eliminating repetitive tasks. Not only does this allow you to make the most efficient use of your space and resources, it frees up your team’s time to focus on the work that matters.
With Envoy’s intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.
Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy’s platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy’s integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available.
For more information, visit Envoy.com.
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