Job Description
Performs communication-related activities. Performs various routine clerical duties.
This role is a every other weekend, rotating holiday shift. The shift details are 4 hours a week, 8 hours per pay period.
Job Responsibility
1 Operates telephone console.
• Answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number.
• Places various outside calls for authorized Personnel according to policy.
2. Performs various communications and/or emergency activities.
• Pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
• Answers general caller-questions, according to policy.
• Calls the floors to exchange information regarding patient room changes, etc.
• Answers the TTY (phone for the deaf) in a prompt manner.
• Logs difficult/questionable calls and alerts appropriate management.
3. Performs routine clerical duties including, but not limited to:
• Maintaining various records, files, and cards for adjustments to charges, admissions and other information.
4. Calls appropriate office when one of the alarms in the office sounds.
5. Disseminates patient contact information
• Gives out telephone numbers and room numbers, as required.
• Expedites calls.
• Uses MED-HELP to access patients. • Makes routine decisions regarding assigned task within defined parameters, often limited and confined to ongoing matters • Assists in implementing communications projects and strategies.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
•High School Diploma or equivalent, required.
•0-1 years of relevant experience, required
•Ability to communicate in English, learn the console and related duties.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Skills Required
- High School Diploma or equivalent
- 0-1 years of relevant experience
- Ability to communicate in English and learn the console and related duties
What We Do
Northwell Health is New York’s largest private employer and health care provider, with 23 hospitals and nearly 800 outpatient facilities. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 74,000+ employees – 18,500+ nurses and 14,200+ credentialed physicians, including about 4,500 employed doctors and nearly 3,300 members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu. Interested in a career at Northwell Health?
