Trimble CMS Enterprise Cloud Support

Title: Trimble CMS Enterprise Cloud Support Specialist

Department: Trimble CMS

Location: Portland, OR; Westminster, CO (Hybrid schedule, 3 days in office)

We are seeking a highly motivated and customer-focused Enterprise Cloud Support Specialist to join our Trimble CMS team. This role is dedicated to providing exceptional technical support and personalized assistance to enterprise-level customers. You will be responsible for troubleshooting, providing best practices, and ensuring the seamless adoption and integration of our software solutions. The ideal candidate will excel in delivering a high level of customer satisfaction through prompt, knowledgeable, and consistent support.

What You Will Do:

Dedicated Technical Support:

• Serve as the primary point of contact for enterprise customers, providing expert troubleshooting and resolving technical issues efficiently.

• Offer guidance on best practices and operational support to maximize the effectiveness of our software.

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Onboarding Assistance:

• Facilitate smooth onboarding processes by assisting customers in effectively adopting and integrating new Trimble CMS software.

• Conduct training sessions and provide tailored support to ensure a seamless transition.

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Guidance and Recommendations:

• Provide personalized advice and strategic recommendations based on the customer’s unique applications and use cases.

• Work collaboratively with customers to understand their business objectives and align software solutions accordingly.

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Fast Response Times:

• Handle dedicated support cases outside of normal support queues, ensuring minimal wait times and immediate attention.

• Proactively follow up on all open issues to ensure timely resolution and customer satisfaction.

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Continuity of Support:

• Build and maintain strong relationships with customers by developing a deep understanding of their specific needs, customizations, and unique workflows.

• Maintain detailed documentation of customer interactions, issues, and solutions for seamless continuity.

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What Skills & Experience You Should Bring:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent work experience).

• 3+ years of experience in technical support, customer success, or a similar role in enterprise software solutions.

• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues effectively.

• Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical audiences.

• Demonstrated ability to build and maintain strong customer relationships.

• Proficiency in enterprise software systems and a solid understanding of cloud-based solutions.

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What Skills and Experience You Could Bring:

• Experience with Trimble CMS software or similar applications.

• Knowledge of industry-specific best practices and workflows.

• Familiarity with CRM and ticketing systems for tracking and managing customer support cases.

Key Attributes:

• Customer-oriented with a passion for delivering outstanding service.

• Proactive and resourceful, with the ability to anticipate and address customer needs.

• Detail-oriented and highly organized, ensuring accuracy and consistency in support delivery.

• Capable of working independently and as part of a collaborative team.

Join our team and make a significant impact by ensuring our customers achieve their goals with Trimble CMS solutions. Your expertise and dedication will be instrumental in delivering an exceptional customer experience.

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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