Summary:
The Cloud & Platform Analyst is responsible for supporting and operating enterprise compute platforms across a hybrid environment including on-prem data centers and Google Cloud Platform (GCP). This role focuses on day-to-day operations, support, and execution across Google Compute Engine (GCE), VMware environments, and Linux-based systems. The ideal candidate is a hands-on operator with foundational technical skills who can follow established architectural standards, assist with cloud and infrastructure initiatives, and contribute to maintaining stable, secure, and scalable hybrid environments.
Duties and Responsibilities:
Support day-to-day operations of computer platforms across on-prem and cloud environments (GCP).
Assist in provisioning, configuration, and maintenance of virtual machines in GCE and VMware environments.
Support hybrid infrastructure operations, ensuring availability, performance, and stability of systems.
Participate in execution of infrastructure and migration activities (on-prem to cloud, cloud-to-cloud) under guidance of senior engineers.
Assist with IBM Power Systems (Power Series) environments, including AIX-based workloads where applicable.
Perform routine system administration tasks including patching, updates, monitoring, and troubleshooting.
Support Linux environments across multiple distributions (RHEL, Ubuntu, SUSE); exposure to AIX is a plus.
Execute Infrastructure as Code (IaC) deployments and automation tasks using pre-defined templates and standards.
Follow established runbooks for provisioning, incident response, and operational activities.
Work closely with middleware, application, and DevOps teams to support platform requirements.
Assist in troubleshooting incidents and performing root cause analysis with guidance from senior engineers.
Maintain system documentation, runbooks, and operational procedures.
Ensure adherence to security policies, compliance requirements, and configuration standards.
Participate in on-call rotation, providing after-hours support for production systems and incident response.
Skills and Competencies:
Foundational knowledge of Google Cloud Platform (GCP), particularly Compute Engine (GCE).
Basic understanding of cloud and on-prem infrastructure concepts, including virtualization and networking.
Familiarity with VMware environments (vSphere/vCenter) and virtual machine lifecycle management.
Exposure to IBM Power Systems (Power Series) and AIX environments is a plus.
Working knowledge of Linux operating systems (RHEL, Ubuntu, SUSE).
Basic understanding of Infrastructure as Code (Terraform or similar) and automation concepts.
Ability to follow operational procedures and implement predefined technical solutions.
Strong troubleshooting and problem-solving skills in a production support environment.
Ability to work effectively with cross-functional teams (applications, middleware, networking).
Strong attention to detail and ownership in executing assigned tasks.
Willingness to learn, adapt, and grow technical skillsets across cloud and infrastructure domains.
Minimum Qualifications:
- Bachelor’s degree in Computer Science, IT, or equivalent experience.
- 2–5+ years of experience in IT operations, infrastructure support, or cloud support roles.
- Exposure to cloud platforms (GCP/AWS/Azure) or virtualization technologies.
- Experience supporting Linux-based environments.
Preferred Qualifications:
- Exposure to VMware environments and enterprise infrastructure operations.
- Exposure to IBM Power Systems and AIX environments.
- Basic experience with automation or scripting (Terraform, Ansible, Bash).
- Experience supporting hybrid (cloud + on-prem) environments.
- Familiarity with ITIL practices and incident management.
Required Licensing or Certifications:
RHEL or Unix certifications
Azure, AWS, GCP certifications
Any technical certifications
Working Conditions:
Hybrid: 4 days at office, 1 day from home
Travel:
Minimum, 10%
Skills Required
- Bachelor's degree in Computer Science, IT, or equivalent experience
- 2-5+ years of experience in IT operations, infrastructure support, or cloud support roles
- Exposure to cloud platforms (GCP/AWS/Azure) or virtualization technologies
- Experience supporting Linux-based environments (RHEL, Ubuntu, SUSE)
- RHEL or Unix certifications
- Azure, AWS, GCP certifications
- Any technical certifications
- Exposure to VMware environments and enterprise infrastructure operations
- Exposure to IBM Power Systems and AIX environments
- Basic experience with automation or scripting (Terraform, Ansible, Bash)
- Experience supporting hybrid (cloud + on-prem) environments
- Familiarity with ITIL practices and incident management
ADT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADT and has not been reviewed or approved by ADT.
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Retirement Support — A 401(k) with a per‑paycheck company match and the possibility of an additional year‑end contribution is positioned as competitive. Feedback suggests this is a reliable anchor of total compensation value.
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Parental & Family Support — Paid parental leave, adoption/infertility support, and childcare discounts are highlighted as part of the package. Feedback suggests these offerings add meaningful non‑cash value across different employee groups.
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Wellbeing & Lifestyle Benefits — Core medical/dental/vision coverage is paired with an EAP, wellbeing programs, and employee discounts, with noted emphasis on mental‑health initiatives. Eligibility beginning the first of the month after 31 days in many roles reinforces accessibility and day‑to‑day usefulness.
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