Enterprise Client Success Manager

Job Description:

AccessOne MedCard Inc.,is a wholly owned subsidiary of Phreesia and a market leader in providing financing solutions for healthcare receivables, working with some of the largest health systems in the U.S. AccessOne takes minimal credit risk and offers healthcare providers a scalable, compliant and operationally efficient tool that improves collections without undermining patient trust. 

Phreesia is committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a eight-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award, and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives.  

This role will be responsible for managing AccessOne’s highest tier of revenue portfolio. The responsibility for this role includes but is not limited to strategic analysis/planning/communication, client relationship development, advanced data analysis, identifying new sales opportunities, same-store growth, and problem solving. The Enterprise Client Success Manager role is accountable to both client and internal stakeholders for effective relationship and fulfillment of agreed upon deliverables.   

Successful candidates in this role demonstrate high standards and a high degree of conscientiousness regarding their interactions and work products. They develop authentic and effective relationships and display enthusiasm and a drive to achieve in their day-to-day work. They can adapt between formal and informal interpersonal styles in appropriate contexts, and they add value to overall departmental and organizational health through effective communication and collaboration, mutual support, and self-motivation. Additionally, they possess trust, empathy, accountability, and professional insight to effectively mentor and lead subordinates. 

What You'll Do

• Apply knowledge of hospital revenue cycle management, AccessOne products, and client needs (strategic projects and goals, history, staffing/structure, etc.) to effectively provide insights on the value AccessOne is or can bring to assigned portfolio.  

• Apply critical thinking and data-literacy skills to analyze and evaluate client data against client and AccessOne strategic or project-based goals to identify trends and opportunities, monitor and optimize performance, and resolve issues.  

• Utilize various digital applications (including presentation, productivity, and communication software) to prepare and deliver dynamic and professional communications, multi-media trainings, presentations, and proposals.  

• Occasional travel to onsite locations, various local, regional, or national conferences, and to AccessOne locations for in-person projects, meetings, etc.  

• Engage with client executives, in person and electronically, to develop effective and authentic relationships and promote client satisfaction and retention.  

What You'll Bring

• Bachelors degree in Healthcare Administration, Business Administration, Finance, or a related field. 
• Experience with patient accounting and electronic medical record software (Epic, Cerner, Siemens, Meditech, IDX, McKesson, Athena, etc.)   
• Experience with EDI and API automation processes, patient access and financing, sales and upselling, data analytics, technology implementation and support, project management, and end-user training.  
• Experience in one or more of the following:  
• Revenue cycle management  
• Patient access or clinical care  
• Technology implementation  
• 5+ years of experience in an account management, client success, customer service, or related role; direct Healthcare related experience, with Revenue Cycle preferred  
• Substantial knowledge of EDI and API automation processes 

Total Cash Compensation for US is $132,500 - $145,000, depending on qualifications.  In addition, Phreesia also offers an attractive & comprehensive Total Rewards package.

The role may require up to 25% travel following all the current health and safety guidelines 

Disclosure: This posting is to fill an existing vacancy.

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• 100% Remote work + home office expense reimbursements

• Competitive compensation

• Flexible PTO + 8 company holidays

• Monthly reimbursement for cell phone + internet + wellness

• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada

• Variety of insurance coverage for people (and pets!)

• Continuing education and professional certification reimbursement

• Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/

Disclosure: Phreesia uses certain automated tools, including artificial intelligence, to support the assessment of applicants for this position.

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.