Facilitate organizational transformation by effectively planning, implementing, and sustaining change initiatives that align with business objectives. Evaluate the impacts of change, develop comprehensive communication and training strategies, and engage with stakeholders across all levels. Ensure seamless transitions and foster the successful adoption of new processes, systems, or structures. Serve as a strategic advisor and architect of enterprise-wide change frameworks, ensuring alignment with organizational transformation goals. Develop and implement best practices, frameworks, and tools to support organizational agility and resilience. Recognized as a thought leader in the field.
Responsibilities- Shape enterprise change strategy and governance.
- Advise executives on change leadership.
- Represent change management in strategic planning forums.
- Evaluate and improve enterprise-wide change capability maturity assessments.
- Integrate change strategy with digital transformation roadmaps.
- Own design and delivery of change strategies.
- Lead through ambiguity and resistance, align executive stakeholders, and integrate with interdependent programs to enable strategic execution at scale
- Deliver change management presentations and Prosci-based training to internal stakeholders to support skill building for project teams, leaders, and front-line employees.
- 7+ years of experience in change management or related field.
- Subject matter expert within business area/specialization with understanding of interrelationships of different disciplines.
- Organizational design and transformation.
- Change portfolio management.
- Executive coaching.
- Change capability building.
- Governance and compliance.
- Expertise in enterprise transformation.
- Strong executive presence and advisory skills.
- Proven track record of leading complex change programs.
- Strategic foresight and scenario planning.
- Experience with global change programs and regulatory compliance.
- Bachelor’s Degree in Business, Communications, Organizational Development, or related field, or equivalent combination of education and experience
Desired Qualifications
- Master’s Degree or MBA.
- Prosci Master Certification or equivalent.
- Demonstrated experience designing, applying, and interpreting change readiness metrics, including qualitative and quantitative indicators, to assess organizational readiness, inform change strategy, and guide executive decision‑making across complex initiatives.
- Demonstrated experience leading and enabling cross‑horizontal collaboration across multiple business units, functions, and disciplines to align stakeholders, resolve dependencies, and drive coordinated change outcomes at the enterprise level.
- Demonstrated thought leadership through professional associations, authored whitepapers, conference speaking engagements, or leading seminars related to organizational change, transformation, or organizational effectiveness.
- Advanced research, analytical, and problem‑solving skills, with expert ability to synthesize information and translate insights into actionable change management recommendations.
- Expert verbal and written communication skills, including executive‑level storytelling and facilitation.
- Significant experience leading, guiding, mentoring, and developing others, including change practitioners, leaders, and cross‑functional partners.
- Advanced capability in presenting complex findings, insights, and recommendations clearly and concisely to executive and senior management audiences.
- Demonstrated ability to exercise independent judgment and initiative, consistently producing desired results and achieving strategic objectives in ambiguous environments.
- Significant experience leading large‑scale organizational change management efforts, including organizational impact and readiness assessments, stakeholder identification and alignment, communications strategy and execution, and training needs assessment.
- Extensive experience managing complex initiatives from creation through execution and evaluation, with accountability for outcomes, adoption, and sustained results in support of change management delivery.
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
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What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
