At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
The ideal candidate brings a background in customer service and technical environments, paired with strong character and a natural alignment with the company’s core values. Demonstrated integrity, accountability, and pride in delivering an exceptional, hassle-free customer experience are critical to long-term success in this role.
This role requires a flexible, driven professional capable of thriving in a dynamic, fast-paced enterprise environment where no two days are the same. While responsible for core daily functions, the position demands adaptability, ownership, and a proactive approach to managing evolving customer needs.
The role emphasizes strong relationship-building skills with both internal partners and enterprise customers, requiring a personalized, high-touch approach to service delivery. Responsibilities include coordinating new service implementations, managing a portfolio of enterprise accounts, resolving complex issues, and collaborating with vendors and cross-functional teams.
Success in this position requires a project management mindset — the ability to prioritize tasks, manage timelines, anticipate risks, coordinate stakeholders, and drive initiatives to completion while maintaining clear communication and accountability. Team members are expected to take ownership of customer outcomes and deliver consistent, exceptional service.
Given the 24/7 nature of enterprise customer needs, flexibility in work hours is essential. This role requires readiness to engage beyond standard business hours as needed, with a focus on preparedness, responsiveness, and delivering a seamless customer experience.
- High school diploma or equivalent required
- Post-secondary education preferred
Experience
- Minimum of two (2) years of prior customer service experience
- Previous telecommunications, networking, or related technical experience preferred
- Previous project management is a big plus!
- Exceptional verbal and written communication skills with a strong customer service orientation
- Ability to quickly learn new concepts, think critically, and solve problems using logical, structured approaches
- Strong organizational skills with the ability to multi-task effectively in a fast-paced environment
- Self-directed work style with the ability to handle confidential and sensitive information appropriately
- Strong analytical skills with the ability to clearly and succinctly communicate findings
- Proven interpersonal skills, including teamwork, conflict resolution, and negotiation capabilities
- Excellent time management, prioritization, and workload management skills
- Ability to communicate effectively with both technical teams and non-technical customers
- Proven capability to collaborate and influence cross-functional stakeholders while maintaining positive working relationships
- Approachable, professional demeanor under pressure in a dynamic environment
- Ability to challenge existing processes with a focus on continuous improvement
- Proficiency in Microsoft Office applications
- Strong problem-solving skills across a variety of service areas, including TV, internet, and phone products
- Ability to leverage data-driven monitoring tools to proactively identify and resolve potential issues
- Intellectual curiosity and persistence to investigate issues deeply, both independently and collaboratively
- Adaptability and resilience in an environment of constant change
- Motivation and satisfaction derived from resolving complex issues and delivering positive customer outcomes
People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
Free internet? You bet. Plus, awesome discounts on other ALLO services.
Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].
ALLO is a Drug Free and Tobacco Free Workplace.
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What We Do
Since 2003, ALLO has provided cutting-edge voice, data, TV, cybersecurity, and managed services for businesses of all sizes across our communities. We understand you need more than just communication products; you need a local partner, which is why we know you will love our 24/7 exceptional support and future-proof technology
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