Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary
The Enterprise Architect (EA) partners with business and technology leaders to translate business strategy into actionable architectures, standards, and roadmaps. This role focuses on business capability alignment, application and technology portfolio management, reference architecture development, and lifecycle governance, ensuring solutions are scalable, secure, cost-effective, and aligned to enterprise objectives. The EA operates across domains, providing guidance rather than owning delivery, and supports architecture and security governance processes.
Key Responsibilities
Business & Strategy Alignment
Partner with business stakeholders to understand business objectives, processes, and value streams, and translate them into architectural implications.
Develop and maintain business capability models and map capabilities to applications, data, and technologies.
Support technology strategy and road-mapping, aligning initiatives to business priorities and outcomes.
Contribute architectural insight to investment planning and prioritization discussions.
Application & Technology Portfolio Management
Maintain visibility into the application and technology portfolio, including lifecycle status
Identify redundancy, technical debt, and modernization opportunities across the portfolio.
Support rationalization efforts, including cloud migration, platform consolidation, and vendor optimization.
Collaborate with product, platform, and delivery teams to guide lifecycle decisions.
Architecture & Design
Develop and maintain enterprise and domain reference architectures, standards, and reusable patterns.
Review solution designs for alignment with enterprise architecture principles and security requirements.
Provide architectural guidance for integrations, data flows, cloud adoption, and modernization initiatives.
Ensure architectural decisions consider scalability, resilience, security, and operational supportability.
Governance & Standards
Participate in or support Architecture and Security Review Boards, providing risk-based guidance and recommendations.
Define and evolve architectural principles, guardrails, and design standards.
Balance governance with delivery velocity by promoting approved patterns and self-service guidance.
Document architectural decisions and rationale for reuse and transparency.
Collaboration & Influence
Work closely with solution architects, security architects, product owners, and engineering teams.
Communicate architectural concepts clearly to both technical and non-technical audiences.
Act as a trusted advisor, influencing outcomes through credibility and collaboration, not authority.
Required Qualifications
Experience
12years of experience in enterprise, solution, or domain architecture roles.
Hands-on experience working with business processes, applications, data, and infrastructure.
Experience supporting application portfolio management, lifecycle governance, or technology roadmaps.
Exposure to cloud platforms (AWS, Azure, GCP) and modern integration patterns.
Experience working in environments with formal architecture or security governance.
Skills & Competencies
Strong business acumen with the ability to connect technology decisions to business outcomes.
Experience creating and maintaining:
Business capability models
Application and technology portfolios
Reference architectures and standards
Understanding of software lifecycle management, including modernization, migration, and retirement.
Ability to assess architectural risk and trade-offs pragmatically.
Strong written and verbal communication skills.
Certifications (Preferred)
TOGAF (Foundation or Certified)
AWS / Azure / GCP Architect certification (Associate or Professional)
ITIL (Foundation or higher)
SAFe Architect, COBIT, or equivalent governance frameworks (nice to have)
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
