Enterprise Applications Manager

About The Role:
At Careem, we're on a mission to simplify and improve the lives of people across our region and that starts with building world-class internal systems that empower our teams to do their best work. We are looking for a hands-on Enterprise Applications Manager to join our IT Enterprise Applications team. In this role, you will serve as a technical lead for our Atlassian stack (Jira, Confluence, Jira Service Desk), owning the design, development, and day-to-day support of tools used within Careem across multiple countries.

Beyond Atlassian, you will play a key role in ensuring our enterprise IT applications spanning productivity, HR, and collaboration tools are aligned with business objectives, optimized for performance, and integrated seamlessly across systems. This is a high-impact role at the intersection of technology, operations, and employee experience

What You'll Do:

• Providing technical leadership and day-to-day support on Atlassian applications (JIRA, JIRA Service Desk, confluence).
• Develop new workflows, create custom fields / screens and scripts to automate tasks.
• Create JIRA based reports, dashboards and planning views based on different user requirements.
• Help colleagues in building their own simple and complex JQL queries.
• Provide support, troubleshoot issues, communicate with stakeholders and improve the processes and workflows.
• Manage different systems access and permission configurations to ensure compliance and enforce best practices.
• Log and track all incidents via the ITSM tool (Jira) and follow the incident management process.
• Problem Management to ensure that incidents are reviewed for recurring issues and problems are highlighted.
• Provide workarounds, perform Root Cause Analysis (RCA) and document Known Errors. 
• Implement and maintain Atlassian documentations (User Guides, Operations Guides, Training Manuals, Technical Documents, etc.)
• Best practices of the Atlassian tools to maximize efficiency and provide recommendation and enhancement of the systems and processes.
• Implement system upgrades and enhancements to keep pace with technology advancements.
• Lead change management activities for enterprise application updates and projects.
• Establish and maintain a comprehensive Knowledge Base for system processes, troubleshooting, and best practices.
• Create and maintain detailed documentation for all project developments, system enhancements, and architectural changes.

What You'll Need:

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field
• 4–7 years of experience managing enterprise systems and applications
• Hands-on experience with Atlassian products (Jira, Confluence, Jira Service Desk)
• Strong technical skills in programming languages (Java, Python) and cloud platforms (Microsoft Azure, AWS, or Google Cloud)
• Experience with system integration and API protocols
• Solid experience with enterprise platforms including Jira, GitHub, and cross-application integration and automation
• Excellent project management, analytical, and stakeholder management skills
• Strong communication skills with the ability to engage technical and non-technical audiences

Bonus points if you have:

• Experience with Groovy scripting for Jira automation (e.g., Script Runner)
• Proficiency in data analytics tools
• Experience with both Scrum and Kanban methodologies
• Experience providing admin support for Atlassian-related products
• Master's degree or relevant certifications (e.g., ITIL, PMP, ACP, or similar)

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.