Enterprise AI Transformation Lead (Workplace & Productivity)

Job Title: Enterprise AI Transformation Lead (Workplace & Productivity)

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Mission

The Enterprise AI and Enablement team is dedicated to making a significant impact within the organization by leveraging AI. We are moving beyond the "hype" to embed AI into the very fabric of Swift.

Your mission is to lead the "How We Work" transformation. The M365 and AI ecosystem is evolving at light speed, and you will be the navigator who ensures Swift doesn't just keep up, but leads. You will guide the organization through a maturity journey: starting with individual capability adoption (Horizon 1) to create immediate "wow moments," and progressing toward deep, end-to-end process re-invention (Horizon 2). You are a change agent, a creative thinker, and a strategist who will unlock infinite use cases to drive tangible value.

Responsibilities

• Strategy & Planning: Define and own the comprehensive change management and adoption plans for the organization. You will structure the roadmap for rolling out new features, ensuring every release is met with a clear plan for communication, enablement, and governance.
• Bridge the Gap (AI + SME): Act as the translator who connects technical AI capabilities with business reality. You will ensure that AI solves real problems by merging your AI fluency with the Subject Matter Expertise (SME) of our diverse business functions. You will ensure we apply AI where it matters, not just where it is trendy.
• Collaborative Execution: You will not work in an ivory tower. You will leverage the existing organization, teaming up with HR, Internal Communications, and business leaders to scale your impact. You will co-create solutions with the business rather than imposing them from the outside.
• Continuous Learning Culture: Champion a culture of continuous learning and AI literacy. You will define the upskilling strategy, ensuring that employees are not just trained on today's tools, but are equipped with the agility to master tomorrow's features.
• Continuous Technology Watch: Actively monitor the rapidly evolving capabilities of the M365 AI ecosystem (Copilot, Agents, automation). You will filter the noise to identify the features that will deliver the highest impact for Swift and translate them into actionable adoption plans.
• Driving "Horizon 1" Maturity: Accelerate individual adoption by creating "wow moments" for employees. You will organize dynamic engagement activities like "Prompt-a-thons," hackathons, and interactive showcases that inspire staff to experiment and adopt.
• Supporting "Horizon 2" Transformation: Go beyond personal productivity. You will partner with business domains to support their deep-dive transformation initiatives. You will act as a consultant and facilitator, helping them identify opportunities to re-engineer their own end-to-end processes using AI.
• AI Readiness & Information Strategy: Ensure our data is ready for the future. You will guide teams on how to curate their unstructured knowledge, advising on tagging and information architecture so that our AI tools have high-quality fuel to work with.

Key Attributes

• Strategic Planner: You can look at a complex, moving landscape and define a clear, structured path forward. You anticipate change rather than just reacting to it.
• Collaborative Orchestrator: You thrive on connection. You know how to navigate a large organization and build alliances to get things done.
• High-Energy Change Agent: You are energized by the fast pace of AI. You can light a spark in others, turning hesitation into enthusiasm.
• Curious & Forward-Thinking: You understand that what works today might be obsolete tomorrow. You have a continuous learning mindset and are eager to explore the "art of the possible."
• Impact Oriented: You want to see results. You are driven by the desire to remove friction from work and empower people to focus on what truly matters.

Skills

• Experience in Change Management Strategy, Digital Transformation, or Innovation Management.
• Strong facilitation skills (Design Thinking, "Prompt-a-thons," Workshops).
• Functional knowledge of the M365 / Copilot ecosystem and its roadmap.
• Ability to define and track success metrics / KPIs.
• Teamwork, resilience, and tenacity.

We give you the freedom to be yourself. We are creating an environment of unique individuals—like you—with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.