As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN Corporate
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.
Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader
What You’ll Be Part Of
As the Enterprise AI Services Manager, you will serve as a senior individual contributor responsible for the operational management, adoption, and continuous optimization of HARMAN’s enterprise AI services portfolio. You will own the lifecycle management of AI productivity and assistant platforms, including services such as ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot, and future enterprise AI capabilities. This role requires a combination of service management, stakeholder engagement, vendor coordination, and analytics expertise to ensure AI services are effectively adopted, governed, and aligned with business objectives. You will work across business and technology teams to maximize the value, performance, and user experience of HARMAN’s AI investments.
Your Team
You will be a senior individual contributor partnering with business leaders, platform teams, procurement, security, legal, learning and development, and vendor partners to manage enterprise AI services, drive adoption, and ensure users can effectively leverage AI capabilities across the organization.
How You’ll Make An Impact
Own the operational lifecycle management of enterprise AI services, including onboarding, adoption, feature enablement, support readiness, and continuous improvement.
Manage the portfolio of enterprise AI tools and services, including ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot, and future AI productivity platforms.
Develop and maintain service roadmaps, release plans, and feature rollout strategies in partnership with platform providers and internal stakeholders.
Monitor service health, adoption metrics, usage trends, and business outcomes to identify opportunities for optimization and increased value realization.
Partner with procurement, legal, security, and governance teams to ensure AI services operate within enterprise policies, standards, and contractual requirements.
Coordinate vendor relationships and serve as the primary point of contact for service-related escalations, roadmap discussions, and operational reviews.
Define and maintain service performance metrics, operational dashboards, and executive reporting that provide visibility into utilization, adoption, and business impact.
Drive license governance and optimization activities to ensure efficient allocation and utilization of AI service investments.
Collaborate with change management, training, and communications teams to support awareness, adoption, and effective use of AI capabilities across the enterprise.
Identify opportunities to expand AI service capabilities, improve user experience, and accelerate productivity through new features and emerging technologies.
What Makes You A Strong Fi
Bachelor’s degree in Business, Information Systems, Technology Management, Computer Science, or a related field, with 8+ years of experience in service management, SaaS platform management, product operations, or related disciplines.
Strong experience managing enterprise technology services, SaaS platforms, or digital productivity tools within a large organization.
Understanding of enterprise AI platforms and services, including generative AI, copilots, AI assistants, and emerging AI productivity technologies.
Experience with service delivery, vendor management, adoption analytics, license management, and operational performance reporting.
Proven ability to influence stakeholders, lead cross-functional initiatives, and drive business outcomes through effective service management and continuous improvement.
Bonus Points if You Have
Experience managing enterprise AI platforms such as ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot, Anthropic Claude, or similar services.
Certifications in IT Service Management (ITIL), Product Management, SaaS Operations, Microsoft, AWS, or AI-related technologies.
Experience supporting AI adoption, digital transformation, or enterprise productivity initiatives.
Experience working in global, matrixed organizations with diverse stakeholder groups and technology ecosystems.
What You Can Expect
A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
Access to employee discounts on world-class HARMAN and Samsung products (JBL, Harman Kardon, AKG and others).
Learning and development opportunities through our award-winning HARMAN University programs
An inclusive and diverse work environment that fosters and encourages professional and personal development
Work on best-in-class emerging technologies and an atmosphere that motivates you to give your best.
#LI-Hybrid
#LI-AJ1
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- Bachelor’s degree in Business, Information Systems, Technology Management, Computer Science, or a related field
- 8+ years of experience in service management, SaaS platform management, product operations, or related disciplines
- Experience managing enterprise technology services, SaaS platforms, or digital productivity tools within a large organization
- Understanding of enterprise AI platforms and services, including generative AI, copilots, AI assistants, and emerging AI productivity technologies
- Experience with service delivery, vendor management, adoption analytics, license management, and operational performance reporting
- Ability to influence stakeholders, lead cross-functional initiatives, and drive business outcomes through service management and continuous improvement
- Experience managing enterprise AI platforms such as ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot, Anthropic Claude, or similar services
- Certifications in IT Service Management, Product Management, SaaS Operations, Microsoft, AWS, or AI-related technologies
- Experience supporting AI adoption, digital transformation, or enterprise productivity initiatives
- Experience working in global, matrixed organizations with diverse stakeholder groups and technology ecosystems
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
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Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
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Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
Harman Insights
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
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