Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.
The Difference You will Make:
As an Enterprise Accounts Associate, your core responsibilities will involve supporting the Enterprise Account Management team, overseeing assigned projects, and supporting the onboarding and day to day operations of an evolving portfolio of hotel groups located across the globe . You will also support strategic initiatives that drive hotel group partner success .. These initiatives will entail project management involving extensive collaboration with hotel group headquarter and regional stakeholders as well as cross-functional internal teams. Projects will include designing and executing onboarding and rollout of hotel groups, portfolio level supply optimization, and platform education Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between client facing commercial conversations and operational project work while upholding a strong level of partner service will make an impact!
A Typical Day:
- Take actions with hotel groups and internal teams as needed to drive assigned projects forward
- Create and maintain well organized and detailed tracking mechanisms relating to assigned projects
- Call, email, and Zoom with stakeholders to accomplish assigned project needs
- Manage relationships with hotel group stakeholders within assigned portfolio
- Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
- Educate partners on how HotelTonight and Airbnb platforms function
- Develop strong and long lasting partnerships
- Respond to and deliver exceptional service in a timely and efficient manner
- Work will involve cross functional projects with teams/specialists in Hotel Connectivity, Product Management, Local Market Management, and various other departments at Airbnb.
- Implement strategies to effectively manage and optimize workflows
- Act as the ‘front desk’ of HotelTonight and Airbnb to hotel group partners with many needs and triage appropriately
Your Expertise:
- 5+ years of experience in client facing, cross functional regional or global commercial teams.
- 2+ years of hospitality/travel industry experience (preferred)
- Proficiency in both English and the local language is required for the specific location/country.
- Self-starter who is resourceful with a get it done attitude
- Strong time management and prioritization skills
- Strong organizational skills relating to project work with a large volume of inputs and moving parts
- Track record of being able to effectively work at scale with partners to achieve short and long term objectives
- Proven stakeholder management, communication and presentation skills and ability to communicate effectively with various levels of roles within an organization in person or via phone, email, and zoom
- Team player, willing to contribute what is needed for the success of the team
- The ability to get things done with changing priorities, projects and deadlines
- Passion for Airbnb, travel, and the sharing economy
- We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Skills Required
- 5+ years of experience in client facing, cross functional regional or global commercial teams
- 2+ years of hospitality/travel industry experience
- Proficiency in both English and the local language for the specific location/country
- Self-starter, resourceful with a get-it-done attitude
- Strong time management and prioritization skills
- Strong organizational skills for project work with many inputs and moving parts
- Track record of working at scale with partners to achieve objectives
- Proven stakeholder management, communication and presentation skills
- Ability to communicate effectively with various levels via phone, email, and video
- Team player, willing to contribute to team success
- Ability to manage changing priorities, projects, and deadlines
- Passion for Airbnb, travel, and the sharing economy
- Goals-driven, high volume of outreach (calls, meetings) and action-oriented
Airbnb Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbnb and has not been reviewed or approved by Airbnb.
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Fair & Transparent Compensation — Pay ranges and total compensation components are increasingly disclosed, and country-level pay practices avoid location-based cuts, which feedback suggests improves consistency and perceived fairness.
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Healthcare Strength — Comprehensive core health coverage for employees, mental health resources, and substantial dependent support are repeatedly highlighted as robust and a standout element of the package.
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Leave & Time Off Breadth — Generous PTO, a winter shutdown, sabbaticals, and paid volunteer time are described as extensive, with parental leave and phased return options reinforcing time-off flexibility.
Airbnb Insights
What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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