Who are we?
Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $50M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport.
What’s the role?
As an Enterprise Account Manager, you will own a focused expansion motion within Lightyear’s existing customer base. You will analyze customer network data, identify cost optimization opportunities, and guide customers through decision-making and execution. This is a highly analytical, customer-facing role with direct ownership of commercial outcomes.
This is an early role on the Customer Success team with meaningful ownership and the opportunity to help define how this motion scales.
This position will be full-time, remote, and salaried with $150k - $160k+ OTE cash compensation, with additional compensation in equity (compensation determined by experience and fit).
Key Responsibilities
- Analyze customer network and inventory data to identify reshop and cost savings opportunities (e.g. procuring or renegotiating existing network services)
- Build clear business cases that quantify customer impact and commercial value
- Present recommendations to customer stakeholders and guide decision-making
- Coordinate with Sales and Operations to scope, quote, and execute opportunities
- Own execution through completion, maintaining momentum and accountabilit
- Contribute to playbooks, processes, and tools to make this motion repeatable
- 4+ years of sales or account management experience in telecom or B2B SaaS with a record of high performance
- Excellent communication skills - you write a great email and can deliver a clear, persuasive presentation
- Energy, grit, and flexibility needed to thrive in a constantly changing work environment
- An innate ability to self-start, prioritize, and creatively problem-solve
- Strong analytical skills with comfort in Excel or Google Sheets, with the ability to communicate data-driven recommendations clearly and confidently
- Bonus if located in Austin (Hiring Manager is based in Austin)
Top Skills
What We Do
Lightyear (https://lightyear.ai) is the only digital workflow and system of record platform that unlocks efficiency across the full lifecycle for enterprise telecom services, revolutionizing the telecom experience to drive material time and cost savings. Lightyear's Procurement platform automates RFP creation, quoting, install management, and more for internet, WAN, voice, and colocation services, reducing time spent on procurement materially while network intelligence and pricing data ensures enterprises select the optimal solution at the lowest cost. Lightyear's Network Inventory Manager creates a digital system of record for enterprise networks, tracking 30+ data points per service (static IPs, contract details, account IDs) and automating lifecycle management workflows such as MACD ticketing and renewal re-shopping. Lightyear's Bill Consolidation software offers enterprises one consolidated bill for all telecom services, eliminating the headache of tracking invoices and handling audits while avoiding service disruptions.
Why Work With Us
We’ve cultivated a high-trust, autonomous work environment that empowers team members to drive their work forward as they see fit. We value team bonding and connections, and prioritize company time to connect both virtually and in-person events in a fully remote environment. Most importantly, we’re guided and grounded as a team by our core values.
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