Enterprise Account Manager

About Actabl:

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! Actabl's mission is to empower the people that power hospitality. We’re on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

About the Opportunity:

At Actabl, our customers are at the heart of everything we do. We are seeking an experienced Enterprise Account Manager to grow deep relationships with our valued customers, identify opportunities to add more value through Actabl’s software solutions, and lead revenue opportunities through our sales process.

Position Summary:

• Serve as the Enterprise Account Manager for Actabl’s enterprise customers (>$100k ARR)
• Drive revenue growth through upsell, expansion, and renewals
• Own post-onboarding relationships and act as sales lead for assigned accounts
• Report to the Senior Director of Renewals
• Collaborate closely with Customer Success to ensure customers maximize product value and satisfaction

Essential Duties:

Customer Relationship Management (40%)

• Build and maintain relationships with key stakeholders in enterprise accounts
• Conduct strategic business reviews
• Understand customer goals, challenges, and position Actabl as a business enabler

Renewals, Revenue Growth, & Expansion (40%)

• Drive expansion and upsell within existing accounts
• Meet consistent expansion targets
• Maintain pipeline forecasting accuracy above 90%
• Lead renewal process to achieve 90%+ renewal rate
• Implement strategic price increases (average 5%+)
• Negotiate favorable multi-year agreements

Product & Industry Knowledge (15%)

• Maintain deep knowledge of Actabl’s software suite
• Conduct product demonstrations
• Stay current on hospitality industry trends
• Represent Actabl at industry events

Pipeline & CRM Management (5%)

• Manage pipeline and maintain CRM hygiene
• Accurately document all customer interactions and opportunities

Cross-Functional Collaboration (as needed)

• Partner with Customer Success to ensure satisfaction
• Engage internal resources to support customer needs
• Share product feedback with internal teams

Other Duties & Responsibilities

• Attend industry events and conferences
• Help develop sales enablement materials and best practices
• Mentor junior team members
• Provide market intelligence and competitive insights
• Participate in special projects as assigned

Minimum Qualifications:

• Bachelor’s degree or equivalent experience
• 3+ years in B2B SaaS sales, account management, or customer success
• Proven record of quota achievement
• Experience with complex enterprise sales cycles
• Proficiency with CRM tools, ideally Salesforce
• Hospitality industry experience preferred, not required

Key Competencies:

• Ability to build and maintain C-level relationships
• Consultative selling skills aligned to customer pain points and business priorities
• Strong forecasting and pipeline management
• Skilled in delivering tailored product demos
• Experience with negotiation and implementing price increases
• Excellent written and verbal communication
• Strong understanding of SaaS business models
• Problem-solving mindset
• Strong time management and multitasking ability
• Familiarity with hospitality tech landscape (preferred)

Additional Information:

• Compensation: $75,000-85,000 base salary, with OTE of up to $190,000-205,000 annually
• Work Environment: The role is fully remote and can be based anywhere in the U.S. 
• Travel: Occasional travel may be required for team meetings, conferences, or training sessions. This could include both in-state and out-of-state travel.
• Equipment: The company will provide necessary equipment, including a laptop, monitor, and any additional peripherals required to perform job duties effectively. Employees are expected to maintain their equipment in good working condition.
• ADA Compliance: The company is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations to perform your job duties, please inform your manager or the HR department.
• Work Hours: While the position offers flexibility, employees are expected to be available during core business hours to ensure collaboration with team members and stakeholders.
• Communication: Regular communication with the team will be conducted through video calls, chat applications, and email. Strong written and verbal communication skills are essential for this role.