Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
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Enterprise Account Manager - UK
Fastly are looking for an Account Manager to join the team, build strong commercial and strategic business relationships with our customers across the region.
Managing a portfolio of Enterprise customer relationships from C-Level down, you’ll have a proven track record in building high value and impact relationships, and have experience running upsell and cross sell opportunities. You’ll develop account health and lead customer advocacy across Fastly’s Enterprise, partnering with our Sales, Customer Support, Product and Technical teams.
This is a great opportunity for someone with the skills, energy and confidence to define great Account Management in the region.
What You’ll do
- Be Responsible for owning and driving revenue across your customers - mainly across customers within Finance and High-Tech verticals
- Cross sell the Fastly solutions and drive customer usage
- Ability to build strong relationships and engagement with customers including CTO, CISO, as well as technical and Financial decision makers, and Engineering and Development Teams
- Ability to build strong internal relationships within Fastly across Sales, Professional Services, Deal Desk, and Contracting Teams
- You will drive your upsell opportunities and renewals to a successful close and generate interest and opportunities across Fastly’s product portfolio
- You’ll monitor customer relationships and account health, identify Executive sponsorship opportunities and will bring customers together when needed for workshops, roundtables or speaking engagements
- You will be responsible for highlighting new Fastly initiatives, products and services to customers through Monthly and Quarterly Business Reviews
- Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support
- You will actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate
What We’re Looking For
- Strong prior Account Management, customer relationship and strategic sales experience in UK
- Ideally have experience within the CDN/PAAS/Cyber Security industry
- Familiarity with Engineering and Developer focused Technology
- Prior experience in working with Customers at a C-Level, including CTO and CISO stakeholders
- Prior sales experience driving revenue through up-selling and cross-selling into existing business and customers, and stakeholders
- Able and confident to run customer meetings, demos, A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts with business values
- Strong customer facing, presentation and project management skills, high detail orientation and exceptional organizational skills
- Thrives in a multitasking environment, with an ability to adjust priorities
- Independent, self-disciplined and possess strong verbal and written communications skills
- Technical background highly valued
- Fluent in English
Work Hours:
- This position will require you to be available during core business hours 9am - 6pm
Work Location(s) & Travel Requirements:
- This position is a hybrid role and open to candidates residing in the following locations: London
- This position will require travel as required by your role or requested by your manager, across the UK and USA.
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?
We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.
Why Fastly?
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We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
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We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
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We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
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We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
What We Do
Get more powerful websites and applications with Fastly’s edge cloud platform. We help places like Shopify, the NYT, and Stripe do so every day.
