Product Offering:
Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:
Connect — A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants access the global payments ecosystem through one connection.
Vault — A PCI-compliant secure repository for payment methods. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale.
Optimize — Workflow-driven routing and retry logic that directs each transaction to the best-performing gateway in real time. On average, 7.9% of failed transactions succeed immediately when retried on a secondary gateway. This is where merchants recover lost revenue and increase authorization success rates.
Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Following Spreedly's acquisition of Dodgeball in September 2025, fraud orchestration and payment optimization now operate within the same platform.
Resolve — Centralized management and reporting that reduces operational silos, strengthens security, and improves billing control across a merchant's entire payment operation.
Responsibilities:
- Own a book of high-value customer accounts (~$3M+ in ARR)
- Lead account planning and deliver quarterly business reviews with clear success metrics
- Build strategic multi-threaded relationships across customer organizations
- Conduct strategic account planning and maintain a proactive customer engagement cadence
- Collaborate cross-functionally to unblock value and influence internal roadmap decisions
- Accurately forecast retention, expansion, and potential risk within your portfolio
- Analyze product usage and customer data to identify growth opportunities and risks
- Drive execution on renewal and upsell strategies, including contract structuring
- Provide market and customer insights to inform GTM evolution and segmentation strategy
- Contribute to customer stories, reference programs, and pricing feedback loops
- Leverage AI tools to enhance account planning, data analysis, and customer insights
Requirements:
- 3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales, with quota-carrying or expansion responsibilities
- Experience with consumption-based or API-first SaaS models
- Proven track record managing $3M+ ARR with high retention and growth outcomes
- Excellent communication, value-based selling, and stakeholder management skills
- Operational discipline with systems like Salesforce, Clari, and account planning tools
- Ability to independently manage multiple priorities while influencing cross-functional outcomes
- Willingness to travel
Additional Skills We Value
- Background in payments, fintech, or infrastructure SaaS
- Operational comfort in hybrid customer models (e.g., self-serve, mid-market, enterprise)
- Experience in startup-to-growth SaaS stages, including operational scaling
- Demonstrated success during high-growth scaling periods ($20M–$100M ARR)
- Experience navigating evolving product offerings and pricing models
We Offer UK-based Employees:
- Competitive salary + Equity
- Group Life Assurance and Disability Coverage
- Health Cash Plan through HealthShield that includes a variety of wellness benefits
- Pension contribution
- Open Paid Time Off policy + 12 weeks paid leave for new parents
- Monthly home working and digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- $1,000 annual professional development stipend
- Flexible, remote-friendly work environment
- Visits to HQ in Durham, North Carolina (US) for remote employees
Skills Required
- 3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales
- Experience managing $3M+ ARR
- Excellent communication and stakeholder management skills
- Operational discipline with systems like Salesforce and Clari
- Willingness to travel
Spreedly Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Spreedly and has not been reviewed or approved by Spreedly.
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Healthcare Strength — Employer-paid medical and dental coverage for employees, spouses/domestic partners, and families, with optional vision, is prominently provided. Company-paid life and disability insurance further reinforce the health protection offering.
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Leave & Time Off Breadth — An open PTO policy, paid holidays, and references to sabbaticals create broad time-off flexibility. This breadth is paired with a remote-friendly work setup.
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Parental & Family Support — Paid parental leave of 12 weeks is available for employees. Coverage of spouses and domestic partners within health benefits complements family support.
Spreedly Insights
What We Do
Build best-in-market payment systems by connecting to any payment service. Enable, optimize, and analyze online revenue with Spreedly’s flexible payments platform. See how you can start today: https://www.spreedly.com Connecting to multiple payment services, known as payment orchestration, is the new standard. Building and maintaining custom payment integrations is slow and expensive. Our PCI compliant solution lets you connect once and stay ahead of your payments strategy.
