Rosetta Stone, the premier language learning solution for over 30 years, is seeking an Enterprise Account Manager, Middle East/Africa. In this role, you will design and successfully implement Rosetta Stone language training programs, developing strong client relationships, monitoring client usage and communicating the return on investment in Rosetta Stone. You will be assigned to a group of accounts and will be measured based on adoption/usage of Rosetta Stone and client satisfaction. You will manage subscription renewal, upsell, customer retention, and engagement activities in your assigned territory. #LI-REMOTE
As a Rosetta Stone Enterprise Account Manager, you will oversee accounts across the Corporate, Government and Education sectors. You’ll collaborate closely with Account Executive counterparts to achieve renewal targets and identify growth opportunities. The ideal candidate will possess the ability to influence senior client stakeholders, model strategic account management practices for other Account Managers and coordinate effectively with internal cross-functional teams to drive results.
This is a full time position for candidates living in London / United Kingdom or Turkey. #LI-TURKEYUK
WHAT YOU'LL BE DOING
- Implementation and Client Management
- Represent best practices for Rosetta Stone service offerings, Rosetta Stone products and methodology during sales discussions and presentations
- Develop a keen understanding of customer needs and values to provide the best customer experience and maximize product adoption, usage, and engagement
- Define success plans based on client objectives and partner with key client stakeholders to gain buy-in and support for Rosetta Stone products
- Lead Rosetta Stone implementation activities, coordinate, deliver, and track implementation services to achieve retention and expansion goals
- Establish periodic reviews with key client stakeholders to gather customer feedback to help improve and enhance product offerings
- Identify opportunities to continuously promote Rosetta Stone to client users
- Effectively communicate about new products and product improvements that can provide additional value
- Proactive outreach to customers with expiring subscriptions through phone, email, and targeted campaigns to secure subscription renewal and drive expansion in your assigned territory; consult on purchasing options, prepare pricing proposals, follow up through close
- Understand all facets of Rosetta Stone Language programs - technical and operational, as well as internal Rosetta Stone systems and processes
- Develop and manage targeted campaigns to upsell and expand within existing accounts
- Internal Collaboration and Coordination
- Partner with sales team presale on individual accounts to set expectations, define client success goals, technical requirements, and success plans
- Partner with sales team throughout the client lifecycle to achieve renewal targets and identify growth opportunities
- Monitor and communicate client feedback to a wide range of internal teams to promote continuous improvement to product and processes
- Drive and implement improvements to processes, documents, tools, reports, etc., to benefit team and internal/external clients
- Maintain complete, consistent, and quality activity/contact records in our CRM application (Salesforce)
WHAT WE'RE LOOKING FOR
- BA/BS from an accredited institution required (Pedagogy, Languages is a plus)
- 3+ years of account management, customer success and/or professional services experience with B2B software/technology companies (preferably academic/learning software)
- Experience working in multicultural teams with deep knowledge and experience in the Middle East and Africa Regions
- Fluency in French and English or Arabic and English, all three will be highly advantageous for the candidate; Turkish proficiency is a plus
- Marketing experience, leadership skills and strong relationship management ability
- Experience implementing effective customer service/training and/or consulting services
- High honesty, integrity, and accountability skills
- Excellent written and verbal communication, presentation and negotiation skills
- Program/project management experience
- Ability to multi-task and communicate effectively in a high paced environment
- CRM and IT aptitude knowledge desirable (salesforce.com)
- Strong analytical skills (e.g. reporting, excel, data analysis)
- Ability to travel (up to 50%) when required to client sites
- Passionate about being a customer advocate with a sense of urgency and energy
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.
What We Do
At IXL Learning, we are passionate about improving learning for all. We apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.
IXL’s award-winning personalized learning platform is used by more than 13 million students worldwide. With a comprehensive K-12 curriculum, individualized guidance, and real-time analytics, IXL meets the unique needs of each learner. And with over 100 billion questions asked and answered around the world, IXL is helping schools successfully use technology to improve teaching and learning.
Studies have shown that IXL leads to higher test scores, predicts success, and benefits all students. Learn more about how IXL accelerates learning at: www.ixl.com/research
IXL Learning’s other products include Rosetta Stone, the world’s leading language learning program; Vocabulary.com, the educational destination for improving literacy skills; Education.com, the most comprehensive library of learning activities for K-8 students; Wyzant, the nation’s largest tutoring network; and ABCya, the creator of over 300 educational computer games and apps for kids.
Hear what our employees love about working at IXL:
"At IXL, I take pride in knowing that the code we deliver helps educators and parents better understand how their children are learning. I love that my friends and family can understand the positive impact we have, whether or not they have any technical background. It's motivating to work on a team with supportive and highly capable coworkers who genuinely care about each other, the product, and our customers." - Adam Singer, Engineering Project Lead
"I'm working with like-minded and different-minded peers to improve a part of our education system, something that I'm immensely invested in. Solving engineering challenges to continually improve our product, along with the people (and perks!) I encounter really keep me engaged in my work." - Jestin Ma, Software Engineer
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