At Instawork, our mission is to create meaningful economic opportunities for local businesses and skilled hourly professionals in communities around the world. We're building the leading AI-powered labor marketplace—and we're looking for exceptional talent to help us scale quickly and make an even greater impact. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re transforming the way the world works.
Overview
Instawork is moving one step closer to achieving our vision to create economic opportunity for local businesses and professionals by connecting them for permanent hiring needs. We are seeking an Account Manager with a proven track record to join the Instawork Hiring team. You will work closely with Sales, Product and Marketing teams to build highly retentive Partner relationships, driving product usage and expansion. This role requires great relationship skills and the ability to provide a high level of service to our top Partners.
Key Responsibilities
- Build trusted relationships, maintain high retention with Instawork Partners by providing excellent support and having an unwavering willingness to assist.
- Secure renewals and identify opportunities for revenue expansion and growth across the Partner organization.
- Proactively understand and analyze Partners’ hiring needs and make strategic recommendations to Partners. Exceed your retention and expansion goals through forging relationships with key Partner decision-makers. Stay up-to-date on industry trends and challenges so you can be a trusted ally in providing thought leadership
- Support Partner communication product education needs. Continuously escalate Partner feedback to correct internal business stakeholders to improve overall Partner experience.
- Complete formal executive-level QBRs, highlighting performance and establishing clear commitments on the account planning process with Partners, focused on satisfaction and growth
Requirements
- 3+ years of experience in subscription, recurring revenue businesses. Experience in HR tech, recruiting or staffing preferred.
- Results-driven person that knows how to cultivate and maintain a strong professional relationship with your top Partners. Strong executive engagement and stakeholder management skills.
- Proven track record of achieving retention and revenue expansion goals.
- Strategic and creative thinking enables you to not only understand industry and customer trends but apply those insights to deliver strong business results
- Entrepreneurial spirit and creativity that sparks your capacity for building and growing the business and solving problems
- Excellent communication skills and a consultative approach to identifying problems and finding solutions
- Ability to travel (approximately 10-33% of your time) to visit different partners in person within state(s) you support
For IL based applicants:
- The base salary for this position is $90,000 + eligible for OTE
- This position is eligible for equity in the form of stock options
- This position is eligible for Instawork benefits, including:
- A variety of medical, dental, and vision plans with coverage beginning on the date of hire
- Flexible paid time off
- At least 8 paid company holidays annually
- Home office stipend
- Phone stipend
- Commuter stipend
- Supplemental pay on qualified leaves
- Employee health savings accounts (HSA) contribution
- Flexible spending plans
- 401K plan
- Perkspot - discount program through Lumity
- Impact: Opportunity to shape the success of a new business.
- Collaboration: Close partnership with senior leadership, including Instawork's CEO.
- Growth: Potential for significant career growth in a dynamic and expanding company.
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About Instawork
Founded in 2015, Instawork is the leading flexible work app for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than five million workers, filling a critical role in local economies. Instawork has been featured on CBS News, the Wall Street Journal, The Washington Post, Associated Press, and more. In 2022, Instawork was ranked among the country’s top 10% of fastest-growing companies by Inc. 5000 and was included in the Forbes Next Billion Dollar Startup list. Instawork was also named the 2022 ACE Award recipient for “Best Innovation” and one of the “Best Business Apps” by Business Insider. Instawork helps businesses in the food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 markets across the U.S. and Canada.
At Instawork, we constantly evaluate how to build an optimal work environment for success. Currently we operate on a hybrid model, but we remain open to adapting our policies to meet the needs of our evolving business and team dynamics. As we continue to grow, we're seeking candidates who are excited about contributing to our in-person culture and open to the idea of working in-office up to 5 days a week.
For more information visit www.instawork.com
We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply.
To learn more about our company values, please visit: https://info.instawork.com/about
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What We Do
Our digital marketplace connects thousands of businesses and more than six million workers, actively working to help bridge the labor demand/supply gap. Instawork helps businesses in food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent roles in more than 40 U.S. markets.
We have been fortunate to be funded by world-class investors in Silicon Valley including: Benchmark (Bill Gurley), Y Combinator, Spark Capital, Google Ventures, Greylock Capital, Four Rivers Group, Craft Ventures, and many more. Leveraging our accelerated growth, we will continue to expand throughout the U.S. and globally in order to revolutionize the labor market.
Instawork recently raised $60 million in Series D financing, bringing a total funding to over $160 million. The new funding round allows Instawork to accelerate investment in its AI-powered mobile app and platform that connects over 6 million skilled hourly workers with tens of thousands of businesses.
Our values help us craft impactful products and be extraordinary colleagues to each other:
Empathy, Trust, and Candor
Being empathetic helps build trust in our community and company, and fosters successful decision-making.
Always Be Learning
We learn eagerly, from different teams within and outside the company. Respectful debate makes our company stronger.
Act Like an Owner
We have a strong ownership mentality. Every person on the team has the potential to make a huge impact.
Bias for Action
We practice high-velocity decision-making, despite encountering ambiguity frequently.
Why Work With Us
Our team is composed of talented individuals who are passionate about our mission, continuously learning from one another and encouraging each other to achieve their full potential. We believe that failure is not a setback, but an opportunity to learn and apply those lessons toward future growth. We also make sure to have some fun along the way.
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