Enterprise Account Manager (Expansion & Renewal)

Heads up! This role is based in-person at our office in Chicago.

🌎 About Askable

Hey, we’re Askable - the world’s most loved user research platform. Loved by whom, you ask? Mastercard, Toyota, McDonalds, Canva and hundreds more. Not bad right?

Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. So, we set out to build a new way — one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.

Today, Askable brings together everything teams need to run research end-to-end: seamless access to high-quality participants, Certified Askable Researchers, and an expanding AI suite that helps teams move faster — from turning raw feedback into clear insights, to streamlining workflows and elevating research quality at scale.

By combining expert-led research services with powerful software (and now AI), we enable teams to scale research on demand, deliver insights faster, and ultimately build things that matter.

Now with offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to teams everywhere, so they can make smarter, user-driven decisions.

🦄 Our culture

Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.

We believe work should be fulfilling, exciting, and meaningful. Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.

In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with. (Ask for a copy!)

💡 About the role

As an Account Manager focussing on customer growth, you'll be working with a specific set of exisiting Askable customer brands and have the primary goal of growing their spend and usage.

You’ll work closely with with our product, marketing and customer success teams to understand all facets of customer research, user testing and how our research platform helps collect real-world customer feedback and turn it into actionable insights.

Armed with this knowledge you'll identify opportunities to both grow existing use and expand into new areas of these companies –building strategic relationships and working to find alignment between their needs and our product offerings.

You’ll be based in our Chicago office but with frequent travel to meet your customers in-person. Yes, you will get to fly to regions across the US on the regular - hello frequent flyer points! ✈️

🛠 What you’ll do

• Revenue and Customer Expansion: Drive revenue growth within your customer patch and increase the number of active teams using our product, focusing on enhancing client engagement and participation.

• Account Growth and Management: Grow Askable's top accounts by boosting spend and usage, while maintaining and strengthening client relationships through effective communication and support.

• Lead Management: Spearheading the identification and qualification of leads, fostering opportunity development, and meticulously tracking progress to optimize sales strategies.

• Sales Initiatives and Travel: Engage in proactive sales initiatives, including upselling and cross-selling Askable's product line, and conduct regular face-to-face client meetings.

• Product Demonstrations and Custom Solutions: Deliver compelling demonstrations to new teams in existing accounts and create custom solutions tailored to unique client needs.

• Active User and Team Growth in Key Brands: Focus on increasing the number of active users and teams within key brands, ensuring deep platform engagement and long-term commitment.

• Performance Tracking and Usage Optimization: Monitor key account performance, develop strategies to optimise account usage and spend, and ensure clients are on the right trajectory for growth.

• Sales Forecasting: Collaborating with the Head of Sales to predict and deliver accurate sales forecasts, contributing to strategic planning and target achievement.

• Utilize our sales platforms: including Hubspot, LinkedIn Sales Navigator, Lemlist and others to manage and grow business efficiently.

You'll also:

• Attend industry events to build in person connections.

• Work with our Events Manager to conceptualize, plan, invite attendees and run our own events

In short… Your mission is to drive retention and expansion of our existing customers.

🦉 Skills and experience you’ll bring

To hit the ground running in this role you’ll need at least 5 years experience in sales and expanding accounts with a strong track record of success in SaaS sales.

Ideally, you’ll have experience:

• Closing large, complex software deals across multi-layered businesses and diverse industries, effortlessly navigate multiple stakeholders from individual contributor to senior leadership.

• Building meaningful relationships with customers, gaining authentic trust by deeply understanding business problems and opportunities and bringing real value with your proposed solutions.

• Confidently using creative levers and compelling incentives to drive opportunities to close within a fiscal period.

• Utilizing sales methodologies like the The Challenger Sale and The Sales Acceleration Formula.

🚀 The mindset you’ll need

• Winning with your team: You’ll be proud of the individual work you do, but find winning as team ultimately more fulfilling. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.

• Independence and curiosity: You won’t find cabinets full of step by step instructions at Askable. You’ll need to think on your feet, manage your own workflow, problem-solve roadblocks, proactively ask questions, and take responsibility for the goals you set.

• Growth focussed: You’ll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team, and the business.

• Quick to learn: You’ll bring an ability to quickly learn and understand our product solutions and features, and keep up to date as our offerings evolve.

🙌 Perks and benefits

We'd love for you to be pumped about the role itself and believe that perks should just be the icing on the cake (not the driving factor for joining the team). Saying that, here are a few benefits to get you even more excited: 😊:

• Competitive Salary (plus commission and bonuses based on performance)

• Generous Paid Time Off (plus extra ‘Askable Days’ – a full day off just for you each month)

• Great Health Insurance

• 401k Matching

• Plus much more!... we'll be happy to talk about the rest during the interview process...

☝️ Before you go...

Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, we’re committed to building diverse teams with unique perspectives. If you’re excited about this role but your experience doesn’t align perfectly, we’d still love to hear from you.