The Role
Own and grow strategic enterprise accounts for D2C, e-commerce, and retail brands using the Paytm Pi Marketing platform. Drive new business, upsell/cross-sell, manage full sales lifecycle, build executive relationships, ensure platform adoption, and coordinate with product, success, marketing, and finance to meet revenue and retention goals.
Summary Generated by Built In
Role Overview
As a Key Account Manager / Enterprise Account Manager, you will own strategic relationships with leading D2C, digital-first, and retail brands. You will help them drive customer acquisition, engagement, retention, and support through the Paytm Pi Marketing platform—our AI-powered customer engagement platform.
In this role, you will be responsible for driving new business, growing existing accounts, and positioning our comprehensive suite of solutions across Enterprise CPaaS, AI Agents, and Omnichannel Customer Engagement.
Key Responsibilities
1. Business Development & Revenue
Portfolio Ownership: Own the acquisition and growth of a strategic portfolio of D2C, e-commerce, and retail brands.
Target Achievement: Consistently deliver on annual revenue, gross margin, and account growth targets.
Expansion: Proactively identify and execute cross-sell and upsell opportunities across the full product suite.
Stakeholder Engagement: Build, nurture, and manage strong executive relationships with CXOs and decision-makers across Marketing, CRM, Digital, Customer Experience (CX), Support, Product, and E-commerce teams.
2. Sales & Account Growth
End-to-End Sales Lifecycle: Lead the complete sales lifecycle—from initial solution mapping and commercial negotiation to final closure and account expansion.
Strategic Planning: Develop and execute comprehensive account plans for key enterprise clients.
Adoption & Performance: Drive long-term product adoption, platform usage, and account retention.
Metrics & KPIs: Continuously track key business metrics, including revenue growth, adoption rates, and customer success KPIs.
3. Solutioning
Understand complex customer challenges and architect tailored solutions across:
Enterprise CPaaS: WhatsApp, SMS, Voice, Email, and RCS
AI Agents
Omnichannel Customer Engagement
Conversational Commerce
4. Cross-Functional Collaboration
Product & Engineering: Share critical customer feedback, adoption barriers, feature requests, and market intelligence to directly influence the product roadmap.
Onboarding & Customer Success: Partner closely with internal delivery teams to ensure flawless implementation, seamless onboarding, and high platform adoption.
Marketing: Collaborate to develop compelling success stories, case studies, reference accounts, and strategic go-to-market initiatives.
Finance & Business Operations: Coordinate on commercial structuring, pricing models, renewals, invoicing, and long-term account expansion plans.
Ideal Candidate Profile
Experience
4–8 years of experience in Enterprise SaaS, CPaaS, MarTech, CRM, or Customer Engagement platforms.
Demonstrated track record of selling into D2C, retail, e-commerce, or consumer brands.
Proven success in managing enterprise-level accounts and consistently meeting or exceeding revenue targets.
Key Skills & Competencies
Category
Core Competencies
Sales Strategy
Enterprise Sales, Account Planning, Upselling/Cross-selling
Domain Expertise
MarTech/CPaaS, Customer Journey Mapping, Conversational Commerce
Soft Skills
Executive Stakeholder Management, High-Impact Presentation & Communication
Commercial
Negotiation, Deal Structuring, Commercial Acumen
Skills Required
- 4-8 years experience in Enterprise SaaS, CPaaS, MarTech, CRM, or Customer Engagement platforms.
- Proven track record selling into D2C, retail, e-commerce, or consumer brands.
- Demonstrated success managing enterprise-level accounts and meeting or exceeding revenue targets.
- Experience with Enterprise CPaaS channels: WhatsApp, SMS, Voice, Email, and RCS.
- Knowledge of AI Agents, Omnichannel Customer Engagement, and Conversational Commerce.
- Enterprise sales skills: account planning, upselling/cross-selling, negotiation, and deal structuring.
- Strong executive stakeholder management and high-impact presentation and communication skills.
- Commercial acumen and ability to track KPIs like revenue growth, adoption, and retention.
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
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