Responsibilities:
- Support active enterprise opportunities, including meeting preparation, follow-ups, and opportunity tracking.
- Assist with discovery activities, relationship building and strong documentation of customer requirements and buying criteria in Salesforce.
- Help coordinate multi-stakeholder sales processes, including security reviews, technical evaluations, and procurement steps.
- Maintain accurate opportunity data, next steps, and forecasting inputs in Salesforce.
- Support account research, organizational mapping, and identification of key stakeholders within assigned enterprise targets.
- Assist in developing and maintaining account plans using established processes and guidance from your manager and the CRO.
- Learn and apply enterprise qualification frameworks and deal review processes.
- Work with Channel Partner Managers, Enterprise Account Managers, Customer Engineers on co-sell opportunities, including deal registration and joint meeting support.
- Coordinate with Customer Engineering and Security scheduling demos, trials, and technical validation activities.
- Support Customer Success handoffs and contribute to renewal and expansion planning activities as needed.
- Participate in customer meetings and executive briefings as an observer and supporting contributor.
- Position the company’s value proposition to both technical and business stakeholders.
- Participate in training on enterprise selling methodologies, product capabilities, and industry use cases.
- Consistently apply feedback to improve discovery, messaging, and opportunity management skills.
Required Skills:
- 5+ years of experience in Enterprise new B2B SaaS sales, account management, sales development, or customer-facing commercial roles.
- Exposure to longer, multi-stakeholder sales cycles (enterprise or upper mid-market) through prior roles or deal support.
- Strong organizational and follow-through skills, with attention to detail in CRM and pipeline management.
- Comfortable learning technical concepts related to IT, security, or device management with support from sales engineers.
- Professional communication skills with customers, partners, and internal stakeholders.
- Coachable, curious, and motivated to develop a career in enterprise sales or account management.
Nice-to-Haves:
- Prior experience supporting Account Executives or Enterprise AMs in complex deals.
- Familiarity with endpoint management, IT infrastructure, or security-related products.
- Experience using Salesforce or similar CRM systems.
- Exposure to partner-assisted sales or co-sell motion.
Compensation & Benefits:
- 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
- Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
- Other Benefits:
- FSA/HSA.
- Fertility benefits.
- Parental leave.
- Paid-time off (PTO).
- Volunteer leave.
- Charitable donation matching.
- Tuition reimbursement.
- Gym membership reimbursement.
- Internet stipend.
- Pet insurance.
Our interview process is designed to help us understand how you build relationships with customers, navigate complex situations and collaborate across teams. It also gives you an opportunity to learn more about our team, our customers and what it is like to work at Patch My PC.
Throughout the process we evaluate both experience and alignment with our core values. These values guide how we serve our customers, support each other and deliver excellent outcomes.
Step 1: Initial Screen
A 20-30 minute conversation with our Talent team to learn more about your background, experience managing customer relationships, and what you are looking for in your next role. We will also share more about Patch My PC, our culture and how our values guide the way we work.
Step 2: Hiring Manager Interview
A conversation with the hiring manager focused on your experience managing customer relationships, driving retention and growth, and navigating complex customer situations. This is also an opportunity to learn more about the team, expectations for the role and how success is measured.
Step 3: Scenario Project
Candidates complete a short scenario based exercise designed to reflect situations you may encounter in the role. This may include responding to a customer challenge, identifying expansion opportunities, or outlining an account strategy.
Step 4: Team Interview
A conversation with members of the Customer Success team focused on collaboration, communication and how you work with cross functional teams to support customers.
Step 5: Cross Functional and Leadership Conversations
This stage includes conversations with cross functional partners and leaders. We explore how you influence stakeholders, manage competing priorities and contribute to a collaborative environment grounded in our values.
Step 6: Final Conversation with Our CEO
As a final step candidates may meet with our CEO and Founder Justin Chalfant. This conversation focuses on our mission, culture, and values and gives you the opportunity to ask questions about the company vision and how we continue improving the lives of our customers and team members.
Top Skills
What We Do
Patch My PC simplifies third-party application patching for IT and security teams—trusted on over 26 million devices worldwide. Our solution automates the tedious, reduces risk, and saves time by integrating seamlessly with tools like Microsoft Intune and ConfigMgr. But we’re more than just software. We’re a people-first, values-driven team known for ridiculously responsive support, strong customer relationships, and a sense of humor (yes, we speak fluent meme). As a fully remote company, we believe great work happens when people feel trusted, supported, and empowered to make a difference. Our goal? Make patching painless—and actually fun to work with.
Why Work With Us
At Patch My PC, we live our values—humility, empathy, and excellence—every day. We're a fully remote team that feels like family, where leadership truly listens, growth is encouraged, and creativity thrives without bureaucracy. If you're looking for a place where your work matters and your well-being is prioritized, join us.
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