The Role
The Enterprise Account Executive builds and maintains strong customer relationships, drives account strategies, and seeks revenue growth while ensuring customer satisfaction.
Summary Generated by Built In
Enterprise Account Executive
Location: Dearborn, MI
Shift: Monday - Friday 8am-5pm (4 days in office)
We expect to have positions like this available in the future, and are looking to identify talent for those roles today. Our recruiting team is actively reviewing and engaging with qualified candidates for phone screenings at this time. Please do apply if you are interested.
Position Summary:
The Enterprise Account Executive is responsible for building and executing a collaborative, focused, and proactive approach to ensure 100% retention of profitable revenue for our key customers. The 6 areas of focus are improving customer experience, driving thought leadership, creating innovation, ensuring effective communication, owning the commercial relationship, and growing the account(s) where possible.
Key Responsibilities Include:
- Act as the primary voice of the customer
- Build strong senior level customer relationships
- Manage compliance to customer deliverables that support revenue & profit targets
- Create and lead account strategy in partnership with Penske functional teams (including IT, Engineering, Safety, Finance, HR, Loss Prevention, and more)
- Lead a regular review with functional Penske teams to assess what we are doing for the customer, and how we can do more
- Act as consultant for the customer (outside of a sales/operations environment) for ongoing opportunities and improvements
- Develop and monitor predictable communications patterns
- Act as the sales lead for growth opportunities
- Seek innovative solutions that challenge the status quo
- Lead contract renewal efforts with customer and internal stakeholders
- Continually seek areas of potential revenue growth
- Other projects as assigned by the Manager
Qualifications:
- 7 to 10 years of experience leading the entire customer experience for large customer accounts, preferably in a third party logistics selling environment
- Proven account management skills required in order to create, maintain, and enhance customer relationships
- High proficiency demonstrated in the 3 Qs (IQ, EQ, CQ)
- Excellent presentation and verbal/written communication skills
- Highly collaborative and customer focused approach
- Analytical skills (tools, systems, and critical thinking)
- Detail oriented
- Strong organizational skills, time management skills, and the ability to prioritize multiple projects / work streams while meeting tight deadlines
- Strong computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and Sales CRM
- Bachelor’s degree in Business, Supply Chain Management, or related field; MBA preferred
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Skills Required
- 7 to 10 years of experience in account management
- Proven account management skills
- Bachelor's degree in Business or related field
- Excellent communication skills
- Strong computer skills including Microsoft Office and Sales CRM
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The Company
What We Do
Penske Logistics is a Penske Transportation Solutions company. We provide supply chain management and logistics solutions to leading brands around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, freight management, and dry-van truckload services. Penske offers customized supply chain and logistics solutions including: Dedicated Contract Carriage; Distribution Center Management; Freight Management; Freight Brokerage; Transportation Management Solutions (TMS); Lead Logistics Provider (LLP), Control Tower and 4PL Solutions. We serve a variety of industries including: automotive; food, beverage, grocery, wine and spirits; cold chain; convenience and drug stores; quick service restaurants (QSRs); retail; big box retailers; building and construction products; CPG; healthcare; industrial manufacturing; consumer appliances and consumer electronics; and many others.
