Position Overview:
As a Strategic Enterprise Account Executive at Zendesk, you will be responsible for driving revenue growth by identifying, developing, and closing new business opportunities within strategic enterprise accounts. There will be a key focus on AI. You will also be responsible for closing new business from a list of prospects. You will build strong, trusted relationships with key stakeholders, understand their challenges, and tailor Zendesk solutions to meet their complex business needs. This is a high-impact role requiring a strategic mindset, deep industry knowledge, and exceptional sales acumen.
Key Responsibilities:
Develop and execute strategic sales plans to achieve or exceed quota within assigned enterprise territories.
Identify and engage with senior executives and key decision-makers to understand their business objectives and challenges.
Present, negotiate, and close complex deals that deliver customer value and Zendesk revenue objectives.
Collaborate cross-functionally with Customer Success, Solutions Engineering, Marketing, and Product teams to drive customer satisfaction and expansion.
Maintain a robust AI sales pipeline and provide accurate forecasts to management.
Stay informed on industry trends, competitive landscape, and Zendesk product offerings to position Zendesk as the preferred customer experience solution.
Represent Zendesk at industry events, conferences, and client meetings to build brand awareness and relationships.
Qualifications:
Bachelor’s degree or equivalent experience in Business, Marketing, or related fields. MBA is a plus.
7+ years of successful enterprise sales experience, preferably in SaaS or software solutions.
Proven track record of consistently meeting or exceeding sales targets in complex sales cycles.
Strong ability to engage and influence C-level executives and foster long-term partnerships.
Excellent communication, presentation, and negotiation skills.
Ability to thrive in a fast-paced, collaborative, and customer-centric environment.
Familiarity with CRM tools (Salesforce preferred) and sales methodologies.
Why Zendesk?
Opportunity to work with cutting-edge technology shaping customer experiences worldwide.
Collaborative culture that supports growth and innovation.
Competitive compensation package with uncapped commission.
Comprehensive benefits including health, wellness, and professional development programs.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Top Skills
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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