The Role
Owns strategic relationships and commercial growth for large enterprise customers. Responsibilities include developing account strategies, improving customer experience, coordinating cross-functional teams, managing deliverables and communications, leading contract renewals, retaining profitable revenue, and identifying growth opportunities. The role serves as the primary customer advocate and sales lead while providing consultative guidance and driving innovation.
Summary Generated by Built In
Enterprise Account Executive
Location: Reading PA or Dearborn, MI.
Shift: Monday - Friday 8 am - 5 pm
Position Summary:
The Enterprise Account Executive is responsible for building and executing a collaborative, focused, and proactive approach to ensure 100% retention of profitable revenue for our key customers. The 6 areas of focus are improving customer experience, driving thought leadership, creating innovation, ensuring effective communication, owning the commercial relationship, and growing the account(s) where possible.
Key Responsibilities Include:
- Act as the primary voice of the customer
- Build strong senior level customer relationships
- Manage compliance to customer deliverables that support revenue & profit targets
- Create and lead account strategy in partnership with Penske functional teams (including IT, Engineering, Safety, Finance, HR, Loss Prevention, and more)
- Lead a regular review with functional Penske teams to assess what we are doing for the customer, and how we can do more
- Act as consultant for the customer (outside of a sales/operations environment) for ongoing opportunities and improvements
- Develop and monitor predictable communications patterns
- Act as the sales lead for growth opportunities
- Seek innovative solutions that challenge the status quo
- Lead contract renewal efforts with customer and internal stakeholders
- Continually seek areas of potential revenue growth
- Other projects as assigned by the Manager
Qualifications:
- 7 to 10 years of experience leading the entire customer experience for large customer accounts, preferably in a third party logistics selling environment
- Proven account management skills required in order to create, maintain, and enhance customer relationships
- High proficiency demonstrated in the 3 Qs (IQ, EQ, CQ)
- Excellent presentation and verbal/written communication skills
- Highly collaborative and customer focused approach
- Analytical skills (tools, systems, and critical thinking)
- Detail oriented
- Strong organizational skills, time management skills, and the ability to prioritize multiple projects / work streams while meeting tight deadlines
- Strong computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and Sales CRM
- Bachelor’s degree in Business, Supply Chain Management, or related field; MBA preferred
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Skills Required
- 7 to 10 years of experience leading the entire customer experience for large customer accounts
- Third-party logistics selling experience
- Proven account management skills
- High proficiency in IQ, EQ, and CQ
- Excellent presentation and verbal and written communication skills
- Collaborative and customer-focused approach
- Analytical skills, including tools, systems, and critical thinking
- Detail-oriented work style
- Strong organizational and time management skills
- Ability to prioritize multiple projects and workstreams while meeting tight deadlines
- Strong computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and Sales CRM
- Bachelor's degree in Business, Supply Chain Management, or a related field
- MBA
- Regular, predictable, full attendance
- Willingness to travel as necessary
- Ability to work at the specified location and hours necessary to complete job duties
- Successful background investigation and drug screening
Penske Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Penske Logistics and has not been reviewed or approved by Penske Logistics.
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Retirement Support — Retirement options include a 401(k) and, in some driver roles, a 100% company‑funded pension that provides strong long‑term value. These retirement features are described as rare and valuable within certain assignments.
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Leave & Time Off Breadth — Paid vacation, holidays, and sick leave are part of the standard package, with some roles offering PTO starting on day one. Time‑off provisions are consistently presented alongside core benefits.
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Healthcare Strength — Medical, dental, vision, and hearing coverage are complemented by telemedicine, mental‑health support, and disability options. FSAs/HSAs and wellness resources contribute to broad healthcare coverage.
Penske Logistics Insights
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The Company
What We Do
Penske Logistics is a Penske Transportation Solutions company. We provide supply chain management and logistics solutions to leading brands around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, freight management, and dry-van truckload services. Penske offers customized supply chain and logistics solutions including: Dedicated Contract Carriage; Distribution Center Management; Freight Management; Freight Brokerage; Transportation Management Solutions (TMS); Lead Logistics Provider (LLP), Control Tower and 4PL Solutions. We serve a variety of industries including: automotive; food, beverage, grocery, wine and spirits; cold chain; convenience and drug stores; quick service restaurants (QSRs); retail; big box retailers; building and construction products; CPG; healthcare; industrial manufacturing; consumer appliances and consumer electronics; and many others.
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