incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
A little about usincident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong.
Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile and put in the bit of magic most companies don't have time for.
We like to have fun and we never take ourselves too seriously. We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The role in one lineAs an Enterprise AE at incident, you sell to the engineering leaders who cannot afford to get incidents wrong, and every deal you close is one more company that handles its worst day better.
What that looks like day to dayAs an Enterprise AE at incident, you're selling into the biggest and most complex accounts we go after, the ones where an incident going badly becomes a board-level problem. Intercom, Etsy, Miro, HashiCorp and StubHub are already customers, so you're not cold-starting a story nobody believes. The product has real market fit and it is nowhere near fully capitalised. That gap is the whole opportunity.
The team you're joining are seasoned sellers who are as much strategic partners and product evangelists as they are closers. Enterprise cycles here mean six or seven decision-makers, technical buyers who will test you properly, and C-level conversations where you need to be credible immediately. You'll run demos alongside SE's, and the feedback you bring back goes to a product team that ships in hours and days, not quarters.
Sales isn't a function bolted onto the side of this business, it's central to how we win. You'll work with leadership on building sales process rather than inheriting a finished one, and challenging how we do things is the job itself, not something you get credit for on top.
We're AI-forward, founded by engineers, and everyone here has unlimited Claude access. We expect you to use it properly: researching accounts, prepping deals, and moving faster than the rep across the table at a legacy vendor.
Who you areYou've closed $100k+ new business at the top end of enterprise, and you can talk me through how you actually did it, not just what the number was.
You're comfortable in a room full of engineers and CTOs. Technical buyers don't faze you, and you know the difference between selling to them and selling at them.
You're a proper hunter. You've got more than one way into an account, and a run of rejection doesn't take the wind out of you.
You build the case with evidence. Data, the right customer story, real product knowledge, whatever it takes to move that particular stakeholder.
Multi-threading is instinct, not technique. You assume there are six people on the other side of the deal and you'd rather know all of them.
You've got opinions about the product and you share them. The best reps here are the ones product actually listens to.
Startup ambiguity suits you. The playbook is half-written, nobody is going to hand you a process, and you'd rather help build one.
You're good to work with. You'll be close to leadership, SEs and CSMs, and you care about being someone people want in the room.
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
First Friday of every month off. Yes, seriously.
Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.
Skills Required
- Experience closing $100,000 or more in new enterprise business
- Ability to sell credibly to engineers, CTOs, and technical buyers
- Strong hunting and account prospecting skills
- Ability to build evidence-based business cases using data, customer stories, and product knowledge
- Experience managing complex, multi-stakeholder enterprise sales cycles
- Ability to provide actionable product feedback and influence product development
- Comfort working in ambiguous startup environments and building sales processes
- Strong collaboration skills with leadership, sales engineers, and customer success teams
What We Do
Think about the last time you had an outage. Was it calm, collected and organised? Or chaotic, Slack channels ablaze, questions flying in from all directions in 5 different threads? We’ve been there, and we know it doesn’t have to be this way. We’re building a single way for your entire company to respond, review and learn when things go wrong, big or small. A product that everyone loves using, and which helps them solve any type of incident, at any scale.
Why Work With Us
We’ve been building products and teams for years, and while we don’t have all the answers, we’ve done this before, learned from our mistakes and are deliberately building the company we’ve always wanted to work at. To do that, our hiring philosophy is pretty simple: find smart, product-minded, kind people, and trust them.
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