About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our Austin office.
In this role, you will
Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.
Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts
Your background looks something like this
4+ years of experience as a top-performing Account Executive with a strong track record of success.
Experience in complex solution sales and consistently closing 7 figure deals.
Consistent performance meeting pipeline generation targets for net new business
Even better if you have
Previous experience selling AI or Customer Support/Experience software.
Experience as an early sales hire at a fast growing start-up.
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Skills Required
- 4+ years of experience as a top-performing Account Executive
- Experience in complex solution sales and consistently closing 7-figure deals
- Consistent performance meeting pipeline generation targets for net new business
- Ability to manage the full sales cycle: lead generation, qualification, negotiation, closing, and renewals
- Generate pipeline from ICP accounts via value-driven outbounding
- Ability to build and foster relationships with C-suite executives and key stakeholders
- Collaborate with Solutions Engineering, Product, Engineering, and Marketing to ensure customer success
- Self-starter mindset and builder's mentality
- Must be in-office at the Austin office (fully in-person)
- Previous experience selling AI or Customer Support/Experience software
- Experience as an early sales hire at a fast-growing startup
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
