Enterprise Account and Project Manager

This role blends account management and project management. You'll be the trusted, senior point of contact for our most important customers, working closely with their product and clinical teams, and you'll also own delivery, coordinating with our Engineering and Product teams to keep committed work on track. That frees our product managers to focus on building, while every enterprise account has one accountable owner.

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

• Own our most important enterprise relationships. Be the primary, senior point of contact; own account health and the customer's overall experience.

• Partner deeply with the customer's product and clinical teams. Understand their goals and workflows and be a credible, trusted counterpart.

• Lead enterprise onboarding and go-lives. Bring new enterprise customers and new services live, from kickoff through launch, coordinating configuration, timelines, and every internal team involved.

• Own delivery and project management. Coordinate with Engineering and Product to keep committed work on track; hold the plan, the timeline, and the risks. You can talk to engineers and keep a technical delivery moving.

• Run the account cadence. Lead QBRs, regular check-ins, and status reporting with a repeatable process.

• Manage the account at a high level. Drive retention, renewals, and growth across the relationship.

• Be the customer's voice internally. Translate customer needs and priorities to Engineering and Product, and set clear, realistic expectations back to the customer.

• Keep the house in order. Maintain accurate account records, assignments, and pipeline hygiene in HubSpot.

• Proven enterprise account management experience, you've owned senior, complex client relationships and been accountable for their success.

• Strong project management background, you've run software or delivery projects and worked hand in hand with engineering and product teams. You can coordinate a technical delivery without needing to write the code yourself.

• Exceptional customer-facing presence, credible and calm with senior client stakeholders, product owners, and clinical teams.

• A strong coordinator, you hold multiple workstreams, keep stakeholders and timelines aligned, and drive things to done without dropping details.

• Excellent communicator, clear and organized, in writing and in the room.

• Organized and proactive on risk, you get ahead of problems and communicate early rather than reacting late.

• Comfortable in ambiguity, this role won't have a fully defined playbook on day one; you'll help build it.

• Available now, you can start within ~30 days.

Nice to Have

• Bilingual French / English

• Experience in healthcare, pharmacy, or another regulated / clinical environment

• Experience managing enterprise SaaS accounts and integrations

• Agile / Scrum experience; familiarity with Jira and HubSpot; PMP or Scrum Master a plus

• Prior startup or high-growth experience

Success in This Role Looks Like

• Our enterprise accounts, including Shoppers Drug Mart, have one clear, accountable owner, account health is tracked, risks are surfaced early, and nothing falls through the cracks.

• New enterprise customers and services go live on time, with configuration, timelines, and internal coordination handled smoothly from kickoff to launch.

• Engineering and Product can focus on building because delivery commitments are tracked, communicated, and kept on schedule.

• QBRs, check-ins, and status reporting happen on a predictable, repeatable cadence that customers and internal teams can rely on.

• HubSpot records are accurate and current, giving the business a reliable view of account health, renewals, and growth opportunities.

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:

1. Intro Call with People and Culture(30 mins): Role context, your background, and mutual fit.

2. Interview with the Hiring Manager: A deeper review of your experience and technical expertise.

3. Additional Interview with Sr. team member: Continued deep dive into your expertise

4. Team Fit Conversation (45 mins): Meet the team, ask us anything.

5. Offer Call

At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.

• Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs

• Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)

• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities

• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office

• Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays

• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs. Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis based on experience.

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We're looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

If you'd like more context on MedMe, our growth, and the team you'd be joining, here are a few highlights:

• Globe and Mail – Canada's Top Growing Companies (2025): MedMe was recognized on The Globe and Mail's list of Canada's Top Growing Companies, based on audited three-year revenue growth. 🔗 Link

• Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. 🔗 Read more

• C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada's top scaling companies. 🔗 Link

The salary range for this role is CAD $90,000.00 - $135,000.00 annually. Compensation is determined based on experience, skills, and alignment to the role's scope. We're happy to discuss the full details of our compensation package with candidates who progress through our interview process.