OUR MISSION
We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.
Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.
As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.
Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.
YOUR ROLE
As an Enrollment Specialist your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. This role reports into our Enrollment Specialist Manager and in it you will be expected to make outbound calls to 80-100 prospective members every day. In addition, you will surface member goals and priorities and help our care team understand the needs of the members you enroll.
In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.
Within your first three months, you will:
- Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 80-100 outbound calls with prospective members each day.
- Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
- Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey. You’ll also build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them.
- Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.
- Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.
- Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals.
WHAT LEADS TO SUCCESS
- A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.
- Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
- Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
- Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them.
- Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
- Experience. A baseline knowledge of healthcare will be valuable to your success in this role. Ideally, we'd like to see 2+ years of experience working at the front office of a doctor's office, working in a healthcare call center, or in a patient-facing role at a healthcare startup.
- Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
- Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with Zoom, Google Suite, Slack, electronic health records and comfort learning new technology is important.
- A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.
OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.
This is a non-exempt, full time position. The pay rate for this role is $24.03/hour.To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.
The shifts for this role will be 9:00am-5:30pm EST, In order to ensure we have sufficient coverage at all times, we ask that our Care Team be prepared to work up to 2 holidays per year compensated at a 1x hourly rate in addition to a 1.5x holiday rate.
We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Top Skills
What We Do
Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for our members but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
Why Work With Us
We’re a team of seasoned oncology and technology experts, big thinkers, and creative problem solvers. Together, we’re challenging the status quo and improving the cancer journey through the power of technology, innovative partnerships, fresh thinking, and deep human connections.
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