Enrollment Specialist

Enrollment Specialist

Location: Remote, US. (Must reside and work from the US)

Job Overview:

Our Company. Time4Learning, a Cambium® Learning Group Brand, offers award-winning online curriculum, resources, and programs for at-home use and within alternative learning settings. Time4Learning has three major brands - its flagship product, Time4Learning, an online core curriculum and supplemental program for students in grades PreK-12th grade; Homeschool.com Marketplace, a popular destination for families looking for tips and advice on homeschooling and great deals on home education products; and Brightspire Virtual School, an accredited online school for students in grades 6-12. Time4Learning is experiencing a period of rapid growth and working to expand our home education product line and our reach into new and evolving learning environments.

Our Team. Time4Learning is a remote-first group with team members from coast to coast. As a long-standing leader in the home education space, T4L attracts a diverse group of talented people who create delightful learning experiences for students and supportive resources and tools for parents. Qualified candidates bring curiosity, humility, and an open mind for the diverse and unique ways students learn at home.

Our Culture. The T4L team values diversity of thought, experience, and approach so that we can offer the best home education products on the market. We work together collaboratively and with purpose, but don’t take ourselves too seriously. We establish rapport through monthly team building activities and cross-functional projects that offer staff opportunities to work with people who have different skill sets and perspectives.

Vision for This Position. You will serve as the critical first connection between the virtual school and our families, as well as a key point of contact in supporting students through a successful overall experience at the school. You will facilitate professional, sensitive, informative and responsive interactions that turn potential students into members of the virtual school family. You will work with prospective families and closely with school staff to coordinate the enrollment process to include but not limited to: initial application & registration, payment processing, transcript and transfer credit review, education planning, document submission & verification, confirmation of enrollment. In addition, you will provide the highest standard of customer service to prospective and enrolled families & through mentorship outreach efforts via phone, email & chat.

Job Responsibilities:

• Proactively recruit prospects with a solutions-focused approach through phone, email & chat.

• Assist families through the application process by answering questions pertaining to enrollment, educational placement, graduation and general school inquiries.

• Provide feedback to parents regarding their student’s enrollment status.

• Coordinate and collect post-enrollment data.

• Identify families who may need additional support.

• Work in cooperation with and effectively engage other team resources in the student relationship.

• Identify patterns and suggest remedies that will achieve customer satisfaction

• Keep records of customer interactions, comments, and complaints within the CRM.

• Satisfy customer concerns: anticipate, understand and quickly respond to client needs with appropriate solutions; follow up to ensure resolution.

• Use techniques that will leave an impeccable first impression

• Maintain a positive, empathetic, and professional attitude toward customers and team members at all times

• Meet all requirements of the registration, policies and procedures.

• Other duties as required.

Job Requirements:

• Minimum 2 years experience working in an environment where you regularly handled customer inquiries through a phone queue, made a high volume of outbound calls, or managed customer cases via email or chat. Remote experience preferred.

• High School Diploma or equivalent, prior sales experience with a strong customer service background required.

• Experience in admissions or consultative sales within EdTech highly preferred.

• Proficiency in Microsoft Office Suite, Google Workspace, Outlook, and internet navigation.

• Hands-on experience with CRM systems; Salesforce highly preferred.

• Strong communication skills: phone, written, verbal, and presentation.

• Ability to multi-task and thrive in a fast-paced environment; self-motivated and goal-oriented.

• Demonstrated ability to translate customer needs into tailored solutions.

• Familiarity with online student information systems (preferred).

• Reliable internet connection with minimum speed of 7 Mbps (verification required).

To learn more about our organization and the exciting work we do, visit www.time4learning.com.

Remote First Work Environment 

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities.  You may request an accommodation during the recruiting process with your Talent Acquisition team member.