The Role
Provides enrollment, billing, financial, and clerical support for a child development department. Processes childcare applications, renewals, registrations, payments, terminations, waitlists, attendance, and financial assistance documentation. Maintains program records, supports audits, prepares reports for state and federal agencies, and ensures compliance with childcare requirements. Engages families, resolves enrollment issues, coordinates with agencies, and promotes YMCA programs and youth development services.
Summary Generated by Built In
Under the direction of the Business Manager of Child Development, the Enrollment Specialist will provide a variety of clerical and financial support to the Child Development Department, establishing and maintaining department records; coordinating assigned projects; compiling and distributing a wide variety of material and reports, and engaging and supporting families through the enrollment process. Responsible for the identification, enrollment, attendance and academic success of children. This position works with state agencies to support compliance and standards and works with families to coordinate all facets of billing registration and payments. In addition, they ensure focus on programming that promotes healthy living, social responsibility, and youth development.
Key Responsibilities
Key Functions/Responsibilities:
- Create exemplary Y experiences for our families by engaging them in meaningful conversations, responding in a timely manner to their inquiries, and by resolving any experience issues that they may have.
- Assist in balancing and submitting all monthly, quarterly, and annual reports to the proper state and federal agencies.
- Act as liaison between Business Manager of Child Development and families to ensure that registration payments are made, receipted to the family, and distributed to the proper outlets.
- Responsible for all program registration including the processing of all EEC initial applications and annual renewal applications.
- Assist qualified families through the financial support program process. Work with families through to compile required documentation for financial support programs.
- Process all terminations on a timely basis.
- Manage wait list and attendance for children with EEC slots in the central CCFA data base (Child Care Financial Assistance).
- Maintain a complete and systematic set of records of the financial transactions in the program.
- Work with the Child Development Business Office to conduct regular internal audits.
- Maintain organized and updated files for all EEC and Voucher Children.
- Become an expert on YMCA programs to support efforts to acquire new families by actively listening to members' needs and matching them to the appropriate programs.
- Other duties as assigned by program leadership.
Skills, Knowledge and Expertise
Education and Experience:
- Bachelor’s degree in Accounting, Human Services, Business, Social Services, or relevant field of study preferred.
- Must have a demonstrated record of accomplishment in the areas of youth development, family engagement, and comprehensive services.
- 2-5 years’ experience in a Business Office Environment.
- Knowledge of standards, state, and local childcare licensing requirements.
- Proven ability to function as a team member.
- Knowledge of accounting methods and practices and ability to oversee budget and fiscal bookkeeping.
- Ability to work in a multi-cultural, interdisciplinary environment and with diverse community-based agencies.
- Ability to work with staff, parents, and others from diverse backgrounds.
- Excellent verbal and written communication skills.
- Ability to gather and analyze data and write concise, accurate reports.
- Problem Solving Skills
Work Environment:
- The noise level in the work environment is usually moderate.
- Evening work is expected and may be required.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands, handle, or feel objects, tools, or controls, talk and listen. The employee frequently is required to sit and reach with hands and arms.
- The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
- Must be able to commute between multiple program locations and around the community to attend meetings and events.
Required Training/Certifications:
- Child Abuse Prevention (within 30 days of employment)
- Respect in the Workplace and Sexual Harassment (within 30 days of employment)
- Team Leader Certification
- EEC Financial Assistance Policy Guide
- Child Care Financial Assistance System (CCFA)
- YMCA Internal Softwares
- Others to be determined
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Benefits
Why work at the Y?
The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to:
- Developing your leadership skills in a caring, challenging & diverse working environment.
- Exploring a wide range of opportunities as you learn new skills and functions.
- Shaping the future of young children while making a difference each day for our communities and each other.
- Engaging in YMCA career training programs and working alongside those who have the same passion.
- A healthy work/life balance
- Comprehensive benefits including:
- FREE YMCA Membership for you.
- Discount on Specialty Programs like Personal Training and Swimming Lessons.
- Discounted or FREE family membership.
- Robust Retirement Plan up to 10%. (see eligibility requirement)
- Health, Dental, and Vision Benefit Package.
- Vacation and Sick Time (PT receive sick time)
The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
About
The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
Skills Required
- Bachelor’s degree in Accounting, Human Services, Business, Social Services, or a relevant field
- Demonstrated accomplishment in youth development, family engagement, and comprehensive services
- 2–5 years of experience in a business office environment
- Knowledge of state and local childcare licensing requirements
- Knowledge of accounting methods and practices, including budget and fiscal bookkeeping
- Ability to work effectively in a team
- Ability to work in multicultural, interdisciplinary, and community-based environments
- Ability to work with staff, parents, and people from diverse backgrounds
- Excellent verbal and written communication skills
- Ability to gather and analyze data and write concise, accurate reports
- Problem-solving skills
- Child Abuse Prevention training within 30 days of employment
- Respect in the Workplace and Sexual Harassment training within 30 days of employment
- Team Leader Certification
- EEC Financial Assistance Policy Guide training
- Child Care Financial Assistance System (CCFA) training
- YMCA internal software training
- Ability to commute between multiple program locations and throughout the community
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The Company
What We Do
YMCA of Greater Boston is a community-focused nonprofit working to strengthen health and well-being for individuals and families throughout Greater Boston. Its programs span youth development, healthy living, and social responsibility, including fitness and aquatics, youth sports, early education and after-school programs, camps, food access, workforce development, and housing support. It aims to create welcoming places and opportunities for people of all backgrounds.
