City/State
Norfolk, VAWork Shift
First (Days)Overview:
OverviewResponsible for all areas of enrollment and group set up as it pertains to the acquisition and retention of members for Optima Health. This includes functions associated with the administration of all group information: Interaction with members, employers and brokers. Acts as a resource and mentor to Customer Operations staff. Assists Management and training team with resolution of difficult or complex service issues. Serves as an internal liaison between Optima Health, employer groups, brokers and members. Researches and responds to telephone inquiries related to operational issues. Provides quality service and education to customers. Supports OH strategies specific to customer satisfaction and financial accuracy. Communicates policy and system-related issues to support process improvements. Assists with special projects and assignments.
EducationHigh school diploma or equivalent
No specific certification or licensure requirements
Customer Service - 1 year
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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What We Do
Sentara Healthcare celebrates a 130-year history of innovation, compassion and community benefit. Based in Norfolk, VA, Sentara is a diverse not-for-profit family of 12 hospitals, an array of integrated services and a team of nearly 30,000 strong on a mission to improve health every day. This mandate is pursued through a disciplined strategy to achieve Top 10% performance in key measures through shared best practices, transformation of primary care through clinical integration and strategic growth that adds value to the communities we serve in Virginia and North Carolina.
