About Hello Heart:
Hello Heart is on a mission to make heart attacks a thing of the past.
We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.
This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.
We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.
About the Role
We are looking for an enthusiastic Enrollment Specialist (contractor) to serve as the first point of contact for Hello Heart users. In this role, you will support member onboarding and engagement, helping individuals successfully enroll in and navigate the Hello Heart program.
This position requires strong communication skills, creativity, problem-solving ability, and a positive, can-do attitude. If you are motivated by making a real impact on people’s lives and want to be part of a mission-driven team, this role is for you.
Responsibilities
- Travel to various locations to support enrollment events and member engagement efforts
- Become a product expert and guide users through enrollment and program features during onsite events
- Provide exceptional support to users, ensuring a smooth and positive onboarding experience
- Identify, troubleshoot, and document technical issues at onsite events, escalating when necessary
- Provide feedback to internal teams to improve user experience and operational processes
Qualifications
- Experienced using AI tools in your daily workflow
- Experience in a customer-facing role
- Demonstrated ability to identify, troubleshoot, and document technical issues
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
- Excellent verbal and written communication skills
- Positive attitude and passion for helping others
Compensation
The US compensation for this contractor position is $250 per day per event, plus a daily meal per diem aligned with our internal team policy. In addition to the per-event rate and per diem, all approved travel expenses are covered. Please note that this is a contractor role and is not eligible for benefits, bonuses, or equity. #LI-DNI
Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.
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What We Do
Hello Heart is the only digital therapeutics company to focus exclusively on heart disease, the #1 cause of death for men and women in the US. Through a connected mobile app that uses AI, behavioral science, and personalized digital coaching to drive lifestyle changes, Hello Heart empowers people to embrace healthier behavior, which can reduce the risks of high blood pressure and heart disease. It also helps users catch readings that are extremely high, encourage them to talk to their doctor and catch potential risk in time. Validated in peer-reviewed studies, Hello Heart is easy to use and works alongside an employer’s benefits ecosystem. Founded in 2013, Hello Heart is a member of the American Heart Association’s Innovators’ Network, and is part of the CVS Health Point Solutions Management Program. Visit www.helloheart.com for more information.
