Enrollment Specialist - Bilingual

Description

At Dario, Every Day is a New Opportunity to Make a Difference.

We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career.

The Enrollment Specialists complete outbound telephonic outreach to eligible members, providing an overview of the Dario solution and walking the member through the enrollment and setup process.

Responsibilities

• Utilize motivational interviewing and active listening skills to engage, excite, and relate to members in a self-led manner that connects members’ health and wellness goals to the Dario solution.
• Apply appropriate sales techniques and demonstrate sustained achievement of monthly goals and metrics.
• Provide education and insight on chronic disease management in a non-academic and non-clinical way.
• Be enthusiastic, optimistic, and passionate about health and helping others.
• Following PHI and HIPAA requirements

Requirements

• 2+ years’ experience in high volume sales in a call center environment.
• Chronic disease, behavioral health, and/or diabetes knowledge highly preferred.
• Demonstrated effective organizational, time management, and communication skills.
• Excellent telephone etiquette skills that encourage and engage positive actions.
• Independent, creative self-starter, flexible, comfortable with ambiguity, and thrive in a fast-paced work environment that encourages critical thinking and creative problem solving.
• Ability to learn, understand, and communicate benefit offering information.
• Proficient with technology, web-based applications, mobile applications, CRM (salesforce), softphone, etc.
• Bilingual in English/Spanish required.
• Knowledge and experience in motivational interviewing preferred.

Remote Work Requirements

• A quiet, private, distraction-free home office environment.
• Reliable high-speed internet with minimum 10Mbps download speed and 5Mbps upload speed.
• Discipline and autonomy to work from home. 
• Working hours 12:00PM – 9:00PM EST

***DarioHealth promotes diversity of thought, culture and background, which connects the entire Dario team. We believe that every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. We are passionate about building and sustaining an inclusive and equitable working and learning environments for all people, and do not discriminate against any employee or job candidate.​***