Enrollment Manager

Description

Basic Functions

The Enrollment Manager is responsible for overseeing and managing the process of guiding prospective students through the admissions process providing quality customer service to students and their parents/guardians with program orientation.

This position requires regular in-office presence to provide visible, accountable support to the Enrollment and Application teams while fostering collaboration and leadership across all departments. Remote work opportunities are available and may vary based on operational needs and business priorities.

The Key Performance Indicator (KPI) that measures the Enrollment Manager; 50% completed enrollment documentation package for all activated students across the team.

Responsibilities

1. Strategic Customer Service Oversight: Develop and implement strategies to ensure exceptional customer service delivery to students and parents; Oversee the seamless transition of inquiries from Application Specialists (AS), ensuring a high level of satisfaction throughout the enrollment process.
2. Leadership in Student Enrollment Management: Direct the strategic management of student enrollments in Admissions; Develop protocols for contacting students and personally oversee communication, providing comprehensive explanations of the New Student Orientation (NSO) course and coordinating Mentor Matching efforts; Implement strategies to proactively address and streamline the enrollment process, ensuring efficiency and effectiveness.
3. Comprehensive Application Oversight: Lead the review and processing of student applications, ensuring strict adherence to enrollment criteria and regulatory standards; Establish protocols for application verification, including the thorough examination of submitted documents; Oversee the activation of students into the assigned signature program.
4. Document Management Leadership: Direct the management of enrollment documents, ensuring accuracy and compliance with regulatory requirements; Develop and implement protocols for maintaining up-to-date records of essential documents, including birth certificates, proof of residency, immunization records, and other pertinent paperwork; Coordinate follow-up procedures with students and parents to obtain any missing records necessary for admission, ensuring comprehensive compliance with all documentation requirements.
5. Strategic Leadership and Adaptability: Demonstrate proactive leadership by effectively managing and adapting to changing priorities and responsibilities; Take initiative in identifying areas for improvement and implementing strategic initiatives to enhance overall efficiency and effectiveness within the Enrollment and Admissions department.
6. Perform all other duties as assigned.

Requirements

Skills

• Strong Communication
• Technologically Savvy
• Organized
• Detail Oriented
• Time Management
• Prioritization
• Analytical
• Integrity
• Professionalism
• Project Management
• Process Oriented
• Collaboration

Education/Training

High school diploma required. Minimum of 3–5 years of experience in enrollment, admissions, or student services, with at least 1–2 years in a supervisory or management role.

Experience

At least 3 years of experience in a supervisory role. You are required to obtain and maintain a Level 1 Fingerprint Clearance Card.

List of Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently in an 8-hour shift is required to sit; stand; walk; kneel; crouch; stoop; balance; climb; use repetitive motions; lift to 25 lbs.; reach with hands and arms; use hands to finger; handle or feel and look at a computer or hand-held screen for long periods of time.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform this job. Occasional evening and weekend work may be required as job duties demand. Please see your immediate supervisor with any questions you may have.