The Role
Support enrollment manager and program managers with student intake, records, documentation, compliance, and student services. Maintain accurate, confidential student files, create Moodle accounts and ID cards, respond to inquiries, assist events, and ensure audit-ready documentation while upholding institutional policies.
Summary Generated by Built In
Job Purpose
The Enrollment Coordinator plays an integral role in enhancing the College’s exceptional student experience. This position will support the Enrollment Manager and Program Managers, to assist with Academics, Compliance, and smooth running of the programs.
Working Schedule & Work Environment
The Enrollment Coordinator plays an integral role in enhancing the College’s exceptional student experience. This position will support the Enrollment Manager and Program Managers, to assist with Academics, Compliance, and smooth running of the programs.
Working Schedule & Work Environment
- Work Schedule: Monday, Wednesday, and Friday: 8:30 a.m. – 3:00 p.m and Tuesday and Thursday: 12:30 p.m. – 7:00 p.m. to support evening classes and student services.
- This position is fully in-person and requires regular on-site attendance. Remote or hybrid work arrangements are not available.
- Occasional flexibility in working hours may be required to support student orientations, graduations, special events, or other operational needs.
Main Duties and Responsibilities
General
- Uphold Oxford International policies, procedures, standards, and applicable regulatory requirements at all times.
- Maintain current knowledge of institutional policies, programs, and relevant industry and regulatory developments.
- Assist with data entry and other administrative duties to support campus operations.
- Coordinate and support student intake activities.
- Ensure the campus and student service areas are maintained in accordance with Oxford International Quality Standards, keeping workspaces organized and professional.
- Carry out other duties as assigned by management.
- Participate in association and community initiatives on behalf of the College, as required.
Operations & Business
- Prepare, generate, and maintain enrollment documentation, including enrollment agreements, enrollment confirmations, student files, and other required admissions and registration documents in accordance with institutional policies and regulatory requirements.
- Ensure all inquiries and emails receive a response within one business day.
- Coordinate new student intakes by preparing required documentation, creating Moodle accounts, issuing student ID cards, and ensuring student records are accurately scanned, uploaded, and maintained.
- Monitor and maintain student records to ensure timely completion of required documentation throughout the student lifecycle.
- Build and maintain professional relationships with students, colleagues, community partners, and other stakeholders.
Quality & Compliance
- Maintain current knowledge of applicable Private Career College (PCC) legislation, institutional policies, and regulatory requirements to ensure compliance throughout the enrollment and registration process.
- Ensure the accuracy, completeness, confidentiality, and integrity of student records and enrollment documentation in accordance with institutional policies and applicable privacy legislation.
- Review enrollment files to verify that all required admissions and registration documentation is complete prior to student start dates.
- Support internal audits, regulatory reviews, and reporting requirements by maintaining organized, accurate, and audit-ready student records.
- Communicate proactively and collaboratively with internal departments to support efficient enrollment processes and regulatory compliance.
- Identify and escalate compliance concerns or documentation deficiencies to management in a timely manner.
Student Support
- Foster a welcoming, inclusive, and supportive environment for students from diverse cultural, ethnic, and language backgrounds.
- Respond to student inquiries in person, by phone, or by email in a timely, professional, and courteous manner, providing accurate information or referring students to the appropriate department when necessary.
- Provide guidance to students regarding administrative processes, institutional policies, program requirements, and important deadlines.
- Assist with the planning, coordination, and successful delivery of student orientations, graduation ceremonies, and other student events.
- Contribute to a safe, respectful, and positive learning environment for all students.
Person Specifications
Legal Status
- Eligibility to work in Canada (Required)
- Successful Criminal Record Check (Required)
Skills & Competencies:
- Excellent communication and customer service skills.
- Strong organizational and time management abilities.
- High attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and interpersonal skills.
- Proficiency with Microsoft Office and student information systems.
Qualifications:
- English (Required)
- Business Administration – or similar – Certificate (Preferred)
- Work experience in similar position or environment: 2-3 years (Preferred)
Disclaimer
This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.
As part of our recruitment process, we use AI-enabled technology to assist with tasks such as application screening and process administration. These tools are designed to support fairness and consistency, and human reviewers make all final decisions.
Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.
Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status
If you require accommodations at any point during the application or hiring process, please contact [email protected]
We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.
We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.
About
Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©!
Skills Required
- Eligibility to work in Canada
- Successful Criminal Record Check
- English language proficiency
- Proficiency with Microsoft Office
- Proficiency with student information systems
- Work experience in similar position or environment: 2-3 years
- Business Administration certificate (or similar)
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The Company
What We Do
Oxford International Education Group is a global education platform founded in 1991. It provides academic pathway programs, English language training, and higher education services. The company operates independent boarding schools and international colleges, helping students from over 100 countries access education opportunities through partnerships with universities and institutions worldwide. They focus on delivering quality educational experiences and supporting student progression into higher education and careers.
