The Patient Enrollment Coordinator is responsible for educating patients and potential patients on the company and the studies we are enrolling for with the goal of finding a compatible study for enrollment.
DUTIES & RESPONSIBILITIES
- Acts as a liaison between site staff and enrollment staff ensuring transparent and impartial communication between both stakeholders, streamlining decision-making and processes around patient scheduling and enrollment, and an overall improved initiative towards achieving business goals.
- Partners with enrollment leadership and site physician(s) to identify and schedule eligible patients from the physician’s practice for priority and assigned study focuses based on current and upcoming business initiatives and/or goals.
- When applicable, coordinates with confirmation specialist(s) to manage operational oversight of same-day scheduled patients including communication and awareness around patient arrival, updating of trackers and systems with regard to appointment details and patient contact attempts.
- Educates patients on the DM Ambassador program, enrolls patients in the program, and regularly follows up with enrolled ambassadors to obtain referral information.
- When applicable, collaborates with site staff to retain/reschedule those patients completing a current study with DM Partners with enrollment leadership and MR team ensuring all necessary medical history/documents are requested and obtained (including initial ROI completion, follow-up, etc.)
- Any other tasks assigned by Patient Enrollment or site management
KNOWLEDGE & EXPERIENCE
Education:
- High School Diploma or GED required
Experience:
- 2+ years of customer service experience
- 1+ year in a health or medical-related work environment (i.e. - Dr. Office, clinic, medical-related call center, etc.)
- 6+ months of in-person sales experience (in any industry/capacity)
Credentials:
- N/A
Knowledge and Skills:
- Bilingual (Spanish) preferred
- Flexibility to work from multiple locations
- Excellent verbal and written communication skills
- Ability to multitask
- Strong organization skills and attention to detail
KPI & Success Metrics
- # of Patients Identified
- # of Patients Successfully Contacted
- # of Patients Completed Prescreens
- # of Patients Completed Screens
- # of Patients Randomized
Skills Required
- High School Diploma or GED
- 2+ years of customer service experience
- 1+ year of experience in a health or medical-related work environment
- 6+ months of in-person sales experience
- Bilingual Spanish proficiency
- Excellent verbal and written communication skills
- Ability to multitask
- Strong organization skills and attention to detail
- Flexibility to work from multiple locations
What We Do
DM Clinical Research is a multi-therapeutic network of clinical trial investigator sites headquartered in Houston, Texas. Founded in 2006, the company connects patients with trusted physicians to conduct cutting-edge research focused on quality and compassion, aiming to deliver advanced, preventative medicine to underserved communities. They operate a national network of dedicated research centers and physician-embedded sites throughout the United States.
