In the Premium or Enrollment Associate Representative role, you will be responsible for providing world class customer service to our clients. You will interact regularly with internal and external customers and partners (brokers, third party vendors) as it relates to client invoicing, account reconciliation and collections or enrolling customers. This role requires analyzing client data to reconcile and resolve discrepancies or with data entry to enroll customers to specific benefits.
Responsibilities/Core functions:
Manage assigned portfolio of client accounts
Enroll customers in to applicable systems
Perform tasks related to collections processes and procedures
Perform tasks related to review of client AR for preparation of necessary adjustments/disbursements to submit to processing team
Research/respond to billing or payment inquiries within established turnaround times. Escalate issues as needed.
Work with third party administrators, brokers and/or clients directly to reconcile accounts receivable
Extensive research related to member eligibility and rate variances
Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process
Build effective relationships with internal and external partners
Handle special billing or report requests
Analyze client data utilizing various reports and resources
Prepare and distribute Schedule A & C tax forms
Coordinate various activities to ensure compliance with tax regulations
Competencies:
Action Oriented
Customer Focus
Cross-Cultural Sensitivity
Client/Peer Relationships
Drive for Results
Learning on the Fly
Organizing
Perseverance
Priority Setting
Problem Solving
Time Management
Qualifications/Requirements:
Freshers OR 0 - 1 years of experience
Bachelor’s degree
Accounts Receivable experience a plus
High level of initiative
Ability to handle complex, difficult or escalated issues highly preferred
Excellent organizational aptitude and high attention to detail
Demonstrates responsiveness and a sense of urgency when dealing with internal and external clients highly preferred
Team player with effective verbal and written communication skills highly preferred
Strong analytical and problem-solving skills highly preferred
Ability to multitask and prioritize workload
Microsoft Office with intermediate Excel and Access knowledge (V-Look up proficiency, pivot tables and formulas) highly preferred
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Skills Required
- Bachelor's degree
- 0 - 1 years of experience
- Accounts Receivable experience
- Ability to handle complex issues
- Strong analytical skills
- Microsoft Office knowledge including Excel and Access
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
