Enrollment Adviser

The Office of Online & Professional Learning Resources (OPLR) is seeking an Enrollment Adviser (EA) to join its student recruitment team. This team works collaboratively with multiple Universities of Wisconsin campus partners participating in the UW Online Collaboratives and UW Flexible Option programs. The prospective student audience is mainly comprised of non-traditional, online students seeking either a degree program, certificate, or individual courses.

The EA will be responsible for proactively following up on leads generated through marketing campaigns, using various channels to recruit online students to collaborative and flexible option degree programs and certificates. The EA represents OPLR to prospective students with the goal of attracting and advising a qualified student body to meet recruitment goals and guide prospective students through the application process in a student-centered way.

The Enrollment Adviser’s work is performed using technology that engages prospective students mainly via phone, email, text, and conferencing software (both Teams and Zoom). All communications with prospective students (outside of the occasional in-person education fair) are conducted through these various modes.   

• Recruit online prospective students who inquire about OPLR supported degree programs, certificates and online courses
• Follow-up on leads generated through the marketing department, meeting identified metrics for contacts, advising calls, and follow through to application
• Use prescribed recruitment plan to contact leads at various stages in the recruitment cycle, assist in determining fit and eligibility, and update student records accordingly
• Develop and sustain strong, trust-based relationships with prospective students by building rapport and providing consistent, personalized communication throughout the engagement process
•  Provide excellent customer service and advising guidance to prospective students; respond to inquiries with accurate information about programs and processes and execute seamless handoff to admissions
• Collaborate with colleagues in marketing, admissions, program management, and student services to obtain up-to-date information, provide colleagues with feedback from prospective students, and work through individual student situations
• Serve as the primary EA for several programs – attend monthly program meetings, co-present virtual information sessions, maintain internal documentation, and keep the team abreast of changes

The Office of Online & Professional Learning Resources (OPLR) is committed to providing service and support to the Universities of Wisconsin Administration and all 13 UW universities in online and continuing education, teaching, learning, and workforce skills training and resources.

OPLR works in partnership with all 13 UW universities to develop and deliver online semester- and competency-based degrees and a broad array of credit and non-credit certificates, courses, and other credentials to help adult and professional learners achieve their academic and professional development goals and to develop the workforce of Wisconsin.

• Bachelor’s degree

• Minimum one year of work experience in recruiting, customer service, advising or comparable field

• Excellent oral, written, and active listening communication skills with ability to match message delivery to audience needs in a virtual environment

• Proficiency in MS Office Suite (MS Word, Excel, Power Point and Outlook)

• Knowledge of customer relationship management systems, Salesforce preferred

• Higher education experience working within recruitment and/or admissions of non-traditional students

• Knowledge of the recruiting life cycle and best practices with motivational interviewing

The office is located at 780 Regent Street, Madison, WI. Telecommuting or hybrid work options may be available, with a minimum in-office expectation of two days per month. However, depending on business needs, there may be occasions when additional in-office presence is requested. Residency in/relocation to the state of Wisconsin is required.  Virtual office hours are 8:30 AM until 5:00 PM Monday through Friday. Telecommuting agreements are subject to change at any time.

To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through 11:59 pm, Monday July 20, 2026. However, applications may be accepted until the position has been filled. 

Contact Information:

Questions may be addressed to:  Kristina Williston, HR Generalist at [email protected]

If you need to request an accommodation because of a disability, you can find information about how to make a request by contacting [email protected]. 

This offer of employment is conditional pending the results of a criminal background check and a reference check process that includes questions regarding employee misconduct, sexual violence, and sexual harassment. If you have prior work history within the past 7 years with the Universities of Wisconsin, your personnel file will also be reviewed for employee misconduct. If the results are unacceptable, the offer will be withdrawn or, if you have started employment, your employment will be terminated.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on, before, or after the effective date of appointment.   

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7). 

Universities of Wisconsin employees receive an excellent benefits package. To learn more about the benefits package, review the Faculty, Academic Staff & Limited Appointees  or University Staff   Please see this link for total compensation information: Universities of Wisconsin Health & Retirement Contributions Estimator to provide you with total compensation information. 

The Universities of Wisconsin provides statistics on campus crime in its Annual Security Report.  For more information on university campus statistics see https://www.wisconsin.edu/compliance/clery/.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.