You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you’ll be doing…
The Network Repair Bureau (NRB) seeks driven and highly motivated Engineers to join our team. This position is responsible for centralized troubleshooting of customer issues and the Verizon Wireless Network's operation and management. As a part of a highly visible team where we provide 24x7 support, you are accountable for ensuring high network availability and attainment of service levels. You will learn and apply new technical skills to support the interdepartmental objectives including: effectively communicating and escalating network issues to ensure quick resolution; utilizing a network management system to detect network events; and creating trouble tickets to document issues. You’ll also have opportunities for career growth as you learn and apply new skills with various technologies to support the organization's objectives.
In this role, you will have the opportunity to:
- Performing triage, fault isolation, and remediation of Network events.
- Developing your professional skills and technical knowledge through on-the-job experience and training.
- Partnering with senior engineers to provide timely and accurate technical assistance to our internal and external customers.
- Applying acquired technical knowledge to monitor and troubleshoot issues, ensuring the health of the network while working closely with external and internal organizations
- Providing on-demand support to eliminate unexpected service impacts to our customers based on the needs of the business. (Our customers may include customer service centers, technical support organizations, and executive management teams during network events and major outages.)
What we’re looking for…
You’re a motivated self-starter and quick learner who thrives in a fast-paced environment. You meet all new challenges with a commitment to quality and team collaboration. You are flexible, dependable, and work well in varying environments.
You’ll need to have:
- Bachelor’s degree or One or more years of related work experience.
- Ability to work 24/7 operational schedule, including night shifts, weekends, and designated holidays, in alignment with operational requirements.
- Experience working in a customer service setting.
- Expertise in managing customer communications and telephone interactions.
Even better if you have one or more of the following:
- A degree in Computer Science, Software Engineering, Electrical Engineering, or any other related discipline
- Knowledge of LTE networks and 4G to 5G technologies.
- Experience in troubleshooting and/or telecommunications.
- Knowledge of Cloud and Virtualized solutions (OpenStack/ VMWare).
- Network certifications (e.g., CCNA, CCNP, or similar).
- Scripting with Python, No-JS, Perl, or equivalent languages.
- Experience in computer support experience, including troubleshooting PC hardware and configurations.
- Ability to work in a high-pressure, dynamic environment and adjust to priority changes
- Ability to work well in a team environment.
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.
Skills Required
- Bachelor's degree or one or more years of related work experience
- Ability to work a 24/7 operational schedule, including nights, weekends, and designated holidays
- Experience working in a customer service setting
- Experience managing customer communications and telephone interactions
- Degree in Computer Science, Software Engineering, Electrical Engineering, or a related discipline
- Knowledge of LTE networks and 4G to 5G technologies
- Experience in troubleshooting or telecommunications
- Knowledge of cloud and virtualized solutions, including OpenStack or VMware
- Network certification such as CCNA or CCNP
- Scripting experience with Python, Node.js, Perl, or equivalent languages
- Computer support experience, including PC hardware and configuration troubleshooting
- Ability to work in a high-pressure, dynamic environment and adjust to changing priorities
- Ability to work effectively in a team environment
Verizon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verizon and has not been reviewed or approved by Verizon.
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Fair & Transparent Compensation — Fairness and competitiveness of pay are highlighted through statements such as “pay is good,” “pays very well,” and “the compensation at VZ is very competitive.” High earning potential is also described for certain roles, including base pay plus commissions and bonuses.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, and vision with before-tax contributions and preventive-care credits. Increased HSA contributions and multiple plan options further reinforce the perceived strength of health benefits.
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Retirement Support — Retirement offerings are positioned as robust, including a strong 401(k) match, pension eligibility for some groups, and additional financial protections like life and long-term disability coverage. Union contract updates also point to pension increases and retirement security improvements.
Verizon Insights
What We Do
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to move the world forward - collectively building the network America relies on most. Here, we have the ability to learn and grow at the speed of technology, the space to create within every role, and the opportunity to shape a rewarding career.
Why Work With Us
Integrity. Respect. Excellence. Accountability. These are some of the key values at the heart of our Credo. This code of conduct lays out how we show up as a responsible business every day. It is the blueprint that inspires us to live up to the highest standards and defines who we are and how we work.
