At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Subject Support Manager - English
Permanent
Location – Manchester & Milton Keynes
Salary: £41,682 - £47,436
Closing date – 11:59pm on the 27th April 2025.
If you would like to be in a company, with an excellent work life balance and the opportunity to travel nationally visiting education centres, then keep on reading.
Do you also want to be part of an organisation that is the market leader in terms of English assessments, come and join us in this crucial role as we look to grow and retain our market share.
You will also be responsible for using your English subject expertise to provide internal consultancy plus building and maintaining relationships with external stakeholders where needed.
The role will require extensive national travel to represent AQA, deliver to customers and collaborate with internal and external stakeholders.
What’s in it for me?
- A 35-hour working week with 25 days annual leave, rising with service, with bank holidays and extra closure days around Christmas on top
- An excellent contributory pension which could see up to 18.5% combined contribution
- Private Medical Insurance and a Health Care Cash Reward Plan
- A new Electric Vehicle Leasing Scheme
- Up to 5 days for volunteering
- Newly refurbished offices with a variety of individual and collaborative workspaces
What will I be doing?
- Contribute to planning, monitoring, and delivering Customer and Product priorities for the subject of English
- Use relevant systems, reports and dashboards to support and record delivery for the English subject to meet delivery targets
- Lead and support projects or workstreams within Customer and Product which are of a commensurate level to your role, maximising development opportunities
- Engage with key stakeholders to support planning and delivery of priorities e.g., Product Management, Marketing, Sales, Customer Training and Events
- Ensure your work supports continuous improvement in process and delivery, to improve customer experience and satisfaction
- Be a brand advocate for AQA with customers and associates
- Represent the team, subject, and Customer & Product as part of wider organisational projects and priorities
- Engage with and influence subject level stakeholders such as subject associations and learned societies to build advocacy and support and to provide both stakeholder and customer insight to inform current and future developments
- Present at stakeholder events in collaboration with the Product Management team, in line with the product growth strategy, in order to influence stakeholder views and decisions to ensure AQA is seen as the board for English
What will I need to succeed?
- An excellent understanding of the English subject, specifications, and current pedagogy
- Excellent communication and presentation skills in line with AQA brand and tone of voice
- Former teaching experience or ability to demonstrate credibility with teachers
- Leadership skills including stakeholder engagement and collaborative working
- Influencing and brand advocacy
- Organisation, planning, and prioritisation skills
- A continuous improvement mindset
- A big picture mindset
- The ability to have robust conversations with customers and stakeholders, own and deliver corporate messages
- Ability use relevant data to inform effective delivery and support monitoring of impact to customers
- Modelling of organisational values and behaviours
- An understanding of AQA’s assessment products, processes and practices relevant to the English subject
How do I apply?
Read the full job description below, then upload your most recent CV with a cover letter explaining how your skills and experience match what we are looking for.
Interviews will be over 2 stages, one on Teams and one face to face.
AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
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Recruitment Agencies
We have a preferred supplier list (PSL) in place.
Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
Full Job Description
Summary
The key purpose of your role is to support customers, improve customer satisfaction and experience to achieve Customer and Product and organisational objectives. Your role will contribute to and support the planning and delivery of all activities for your subject(s).
The focus will be supporting customers and selling our qualifications through subject expertise, to retain and grow our market share. You will also be responsible for using your subject expertise to provide internal consultancy plus building and maintaining relationships with external stakeholders where needed.
The role will require extensive national travel to represent AQA, deliver to customers and collaborate with internal and external stakeholders.Landscape:
• To understand the educational landscape particularly within your subject area.
• To understand and engage with the strategic priorities of AQA and its evolving structure.
Activities:
Achieve challenging goals and milestones for delivery of your subject(s).
Contribute to planning, monitoring, and delivering Customer and Product priorities for your subject(s) Eg) contribute to the creation, monitoring and delivery of subject focused annual plans
Use relevant systems, reports and dashboards to support and record delivery for your subject to meet delivery targets.
Lead and support projects or workstreams within Customer and Product which are of a commensurate level to your role, maximising development opportunities.
Engage with key stakeholders to support planning and delivery of priorities e.g., Product Management, Marketing, Sales, Customer Training and Events.
Contribute to effective identification and management of risks and dependencies.
Ensure your work supports continuous improvement in process and delivery, to improve customer experience and satisfaction.
Collaborate with other teams to help reduce failure demand from customers e.g improved first contact resolution of customer enquiries.
Promote customer centricity, be an advocate for the customer across the business and provide subject based customer insight.
Be a brand advocate for AQA with customers and associates.
Represent the team, subject, and Customer & Product as part of wider organisational projects and priorities.
Contribute to business wide processes where needed to support customer facing activity eg) incident management and awarding.
Responsible for the engagement and management of associates to support delivery to customers within your subject(s) in line with the AQA associate strategy.
Engage with and influence subject level stakeholders such as subject associations and learned societies to build advocacy and support and to provide both stakeholder and customer insight to inform current and future developments eg, At times of reform
Present at stakeholder events in collaboration with the Product Management team, in line with the product growth strategy, in order to influence stakeholder views and decisions to ensure AQA is seen as the board of choice for the subject.
To be successful in this role, you will need to demonstrate:
An excellent understanding of the subject, specifications, and current pedagogy
Excellent communication and presentation skills in line with AQA brand and tone of voice
Former teaching experience or ability to demonstrate credibility with teachers
Leadership skills including stakeholder engagement and collaborative working
Influencing and brand advocacy
Organisation, planning, and prioritisation skills
A continuous improvement mindset
A big picture mindset
The ability to have robust conversations with customers and stakeholders, own and deliver corporate messages
Ability use relevant data to inform effective delivery and support monitoring of impact to customers
Modelling of organisational values and behaviours
An understanding of AQA’s assessment products, processes and practices relevant to your subject(s)
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What We Do
At AQA, we’re proud to be the leading provider of accessible qualifications and support services for teachers and students. We set and mark around half of all GCSEs and A-levels taken in the UK every year; we ask the questions that matter, so that every learner can achieve the results they deserve. Teachers and learners are at the heart of everything we do. As an independent education charity, any money we make is reinvested back into research so that every learner receives fair and inclusive assessment. We’re always here for our teachers and support them through free training, expert guidance and unbeatable resources. As the most chosen awarding body, we have the biggest teaching community too – teachers are in good company with AQA. The AQA Group also includes Exampro, TQUK, Project Q, AlphaPlus, Grademaker.
